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Posts: 19
Registered: ‎08-26-2008
My Device: Not Specified

User not started events



I have a problem that is driving me crazy. On our bes I periodically get the events users <username> not started. I get these for every user resulting in the fact that nobody will receive mail on their device. Rebooting the server wil fix the problem for a few hours after which it returns. If I renew the besadmin profile on the server sometimes the problem will stay away for a week.


We are running BES 4.1.4 against exchange 2003. I have already verified cdo.dll and mapi are the same versions on the bes and all exchange servers. Anyone has any ideas what else I can try to fix this?



Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: User not started events

... only the logs will tell.


If you want, send me a day of your BES logs to BBAndyDufresne@gmail.com and a link back to this thread so I know who's sending me what.  I'll review them and will post back any relevant data removing any personally identfiable / confidential information.


some info: KB13842 - User not started

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