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Contributor
Posts: 16
Registered: ‎11-23-2010
My Device: Torch 9800
My Carrier: AT&T

Users receiving emails in batches

[ Edited ]

Hello everyone. I've been struggling with an issue with one of our BES servers for several days now. i'm hoping you guys can provide some suggestions on a solution. 

 

Basically, all users on the affected BES (v5.0.3.31) are receiving emails in batches that are significantly delayed (15 minutes to an hour delay). The interesting part is the remote environment experiencing the issues is setup identically to my main office setup (BES versions, Exchange versions/patches) and yet the remote office is the one experiencing issues. 

 

I sent my logs over to tech support and have an ongoing case with them. They looked through the logs and highlighted several MAPI errors that were present. They suggested that it could be client throttling on the Exchange side and that i should update to Exchange 2010 SP2 rollup 3. Currently our exchange servers are on rollup 5v2, so that shouldn't be a factor. 

 

If i reboot the affected BES, it seems to alleviate most of the wait, but then slows right back down again. I'm at a loss here. Any help or suggestions you guys could provide would be most appreciated. 

 

-Mike

BES 5.0.3 MR 6 (Bundle 163)
Local SQL 2008R2
CDO.DLL v 6.5.8211.0
Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Users receiving emails in batches

using 2008 DC?

 

did you chage NSPI limits?

 




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Highlighted
Contributor
Posts: 16
Registered: ‎11-23-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Users receiving emails in batches

[ Edited ]

We are on 2008 R2 DC's and no NSPI limits have been adjusted

 

Also, i'm not seeing MAPI_E_LOGON FAILED messages to indicate this would be an issue

BES 5.0.3 MR 6 (Bundle 163)
Local SQL 2008R2
CDO.DLL v 6.5.8211.0
Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Users receiving emails in batches

i would check this just in case

NSPI connection limits when using a Microsoft Windows Server 2008 Global Catalog Server - NSPI Bind ...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V