Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 2
Registered: ‎12-30-2011
My Device: non-BlackBerry user
My Carrier: Singtel

What happen to the email sent from handheld when BES's SRP is down

Platform:

BES 4.1.6

Lotus Domino 7.0.3

 

Our BES server's SRP connection was down for few hours due to internal DNS server issue. We have an user sending some emails from his handheld (not knowing BES was having issues) during these period. He confirmed that he was able to send out the emails which appeared in his handheld's Sent Folder. On our BES end, the message queue was building up since it could not contact all the handheld device due to SRP failure.

 

When the SRP connection is up, the message queue from our BES start clearing. However those emails which my user sent during the connection outage did not come into our corp lotus notes server.

 

May I know what the behaviour for email sent from handheld when BES' SRP is down? Will the email be storing in BBI and delivered when the BES' SRP is available again? Is there a period before such "stored" email will be cleared by BBI?

 

Any precious advise and suggestion willl be much appreciated.

 

Rgds

Law

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: What happen to the email sent from handheld when BES's SRP is down

whats BBI?

last outage we had, you had to resend the emails on the device it self.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 2
Registered: ‎12-30-2011
My Device: non-BlackBerry user
My Carrier: Singtel

Re: What happen to the email sent from handheld when BES's SRP is down


knottyrope wrote:
whats BBI?

last outage we had, you had to resend the emails on the device it self.

Hi knottyrope.

 

Thanks for reply.

 

I got the BBI (Blackberry Infrastructure) from another forum (Crackberry). Not too sure if such naming exist. Smiley Happy

 

I acknowledged that to resend the emails on the device itself after the outage is over. However my user is concerned that if that is an important email sent out, he would not know if the Blackberry service is down since there is no undelivered message. Also the emails are in the "Sent Folder" and not "Outbox" or "Draft".

 



Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: What happen to the email sent from handheld when BES's SRP is down

when an mail fails, you get a RED X on it.

 

quite simple really

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V