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New Contributor
Posts: 2
Registered: ‎09-04-2008
My Device: Not Specified

Wireless deploy Sametime to Curve

I'm having trouble wirelessly deploying Sametime to one user.  The Application Status for this user says "Install Required". I have tried to "Assign Software Configuration" and "Deploy Application" several times over the last few days to no avail.

 

My BES is on version 4.1.5.  The end user has a curve (AT&T) I have used this particular Software configuration for many other Blackberries.  Just having trouble this this one.  

 

Thanks in advance for any assistance.

 

Super

 

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Wireless deploy Sametime to Curve

Can you send a copy of the POLC log file from the BES logs to me at BBAndyDufresne@gmail.com?  I'll post any relevant data back here removing anything personally identifiable, but that log will indicate where the problem lies.
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Developer
Posts: 138
Registered: ‎07-23-2008
My Device: You wish.

Re: Wireless deploy Sametime to Curve

You potentially need to grab a newer version of the device.xml/vendor.xml files for the BES. See the following KB on how to do this:

 

 http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13589&sliceId=SAL_Public&dialogID=177860694&stateId=0%200%2086712265

 

You can also accomplish this by installing the device software on the BlackBerry server but I am sure you could get creative and write a nice small batch program to fetch this file and apply it automatically with winscheduler.

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Wireless deploy Sametime to Curve

While that is certainly a possibility (device.xml update; vendor.xml wouldn't matter), without reviewing the POLC log and seeing the specific entries in the log indicating that the device.xml needed to be updated, this would be a wasted step.  I'm pretty sure BES 4.1 SP5 has a reasonably recent device.xml too
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Developer
Posts: 138
Registered: ‎07-23-2008
My Device: You wish.

Re: Wireless deploy Sametime to Curve

I like doing troubleshooting the older fashion way where I eliminate all possible varibles before drudging through logs...I guess I am an old softy that way Smiley Happy
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Wireless deploy Sametime to Curve

30 seconds of looking through a log will tell you what the problem is; I prefer getting the right answer the first time.  I guess I just like being efficient.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
Posts: 2
Registered: ‎09-04-2008
My Device: Not Specified

Re: Wireless deploy Sametime to Curve

[ Edited ]
Message Edited by Superduper on 09-10-2008 04:58 PM
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Wireless deploy Sametime to Curve

anything?
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/