Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Contributor
Posts: 7
Registered: ‎08-28-2011
My Device: bold 9900
My Carrier: Vodaphone

administering other email accounts alongside a BES account.

having used Blackberry desktop to transfer data from Javelin to new Bold 9900, The icons for 3 seperate email accounts appeared on the menu (and no icon for the exchange account) but the email accounts themselves were not set up.


I then set up two of the email accounts manually which worked fine. I had to use the bb desktop software to set up the exchange email (just swapped default for exchange from the old bb to the new one). The third seperate email account though would not set up because there is a problem with it at the provider.


When I go into setup and email it just shows the 2 email accounts that are working. it doesn't show the exchange email account there and it doesnt show the email account that isnt working... however it does display the icon for it on the menu (home screen or whatever you call it).


Is that correct that the exchange account doesnt show up on the email accounts and also if the other email address doesnt show up on the email accounts but does have an icon on the menu... should I just 'hide' the icon? or will that leave an account in the ether that exisits but neither shows up in the email accounts or on the menu??



Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: administering other email accounts alongside a BES account.

did you use device switch? if yes it should have enabled BES email. BES email will not show up under BIS at all.


most likely you need to do another activaion from BES.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V