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New Contributor
Posts: 6
Registered: ‎09-09-2012
My Device: Blackberry 9700
My Carrier: STC

after migrating from BES 4 to BES 5, user is not getting emails


     I have migrate one user from BES 4 to BES 5, after migration user is not able to send & receive emails.

i have resent IT policy to user which successfully applied.


No issue found in logs


only one thing which i noticed is blackberry enterprise activation status is showing as  "initializing service (desktop)"

Guru III
Posts: 32,225
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: after migrating from BES 4 to BES 5, user is not getting emails

is this with transporter?


What device and OS?


how long has it stayed in initailizing?


Did you use the same BESAdmin service account?


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