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Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: hey admins

welcome and enjoy

 




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Contributor
Posts: 10
Registered: ‎12-25-2012
My Device: rim bold 9700 5.0 Bundle 1446 (v5.0.0.862, Platform 5.1.0.175)
My Carrier: vip

Re: hey admins

hey admins apologize much,much accidentally dropped my phone on the asphalt and unable to start Smiley Frustrated i can not see anything and when i got my home..i turned my phone into usb on laptop and i got update OS.6 platforme now say:aplication loader was unable to connect with your device.please re-connect your device,enter the password,if required,and click retry. 

please help me to resolve this problem Smiley FrustratedSmiley FrustratedSmiley FrustratedSmiley Frustrated pleasee muchpicture

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: hey admins

Try a battery pull. If that doesn't work you have to take it to the store. Sounds like the phone is damaged from the drop.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 10
Registered: ‎12-25-2012
My Device: rim bold 9700 5.0 Bundle 1446 (v5.0.0.862, Platform 5.1.0.175)
My Carrier: vip

Re: hey admins

when i true to resolve whit app loader exe say : A fatal error has occurred while updating your device's software. Please try again. lol Smiley Frustrated help Smiley Frustrated

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: hey admins

The phone is physically damaged. The app loader cannot fix it. You will have to take the phone to a store for repair or replacement.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-25-2012
My Device: rim bold 9700 5.0 Bundle 1446 (v5.0.0.862, Platform 5.1.0.175)
My Carrier: vip

Re: hey admins

soo no more help with this phone right? Smiley FrustratedSmiley Frustrated

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: hey admins

i had a 9700 back in 2009-10

 

it might be time for a new phone considering what it went through

 

 

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: hey admins

Since the phone is physically damaged there aren't many other options.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 10
Registered: ‎12-25-2012
My Device: rim bold 9700 5.0 Bundle 1446 (v5.0.0.862, Platform 5.1.0.175)
My Carrier: vip

Re: hey admins

now then how to fix and resolve physically damaged? Smiley Frustrated any help with this?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: hey admins

The only option is to take the phone to the store for repair or replacement.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________