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Posts: 1
Registered: ‎10-21-2009
My Device: Not Specified

hi, need help...fast!!!

im new here and im new in blackberry server...

problem that i have is that i had a user with activated blackberry user on my server, in the meantime phone company disabled data traffic on that SIM, so i was unable to wipe handheld...so i deleted user from BlackBerry Manager.

after few weeks new user appears with same SIM but now, data traffic is enabled an i need to add new user, but im not able to execute enterprise activation, on Blackberry manager i can see error  "proccesing stoped invalid pin" and on the blackberry device after 15 minutes i get mesage "The server is not responding". 

I have about 50 user on server, and server is running fine.


Please help!!!!!

Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: hi, need help...fast!!!

When you deleted the user did you also remove the data on the mail server (it is the second question after removing a user.)


Did the etp dat file make it to his account and get removed?


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