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New Contributor
Posts: 3
Registered: ‎07-27-2009
My Device: Not Specified

hiding messages moved to public folders

I have set up my companies blackberry bolds onto our BES server but have a problem when anyone moves an email to a folder outside their own email folders. i.e. moving an email to a public folder. The email will move on their PC's but it wont hide the email on their blackberry meaning people have to constantly clean up their blackberry manually deleting emails which have already moved.

 

I have already set the "Hide Filed Messages" to YES.

 

If anyone has any suggestions that would be greatly appreciated!

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: hiding messages moved to public folders

What mail server version?

Do you have hard deletes enabled on BES?

 




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New Contributor
Posts: 3
Registered: ‎07-27-2009
My Device: Not Specified

Re: hiding messages moved to public folders

It's version 4.1.4.17.

 

Currently hard delete is set to False (off).

 

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: hiding messages moved to public folders

[ Edited ]

you need to turn it to true.

 

Email message not deleted after email reconciliation

http://www.blackberry.com/btsc/KB00285

Message Edited by knottyrope on 07-27-2009 10:20 AM

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎07-27-2009
My Device: Not Specified

Re: hiding messages moved to public folders

Unfortunately this didn't solve the problem. I tried moving an email to a folder outside of my mailbox and it still remains on my blackberry.

 

Not sure if this is a case of just having to wait for it to fully sync, but its been about 15 / 20 minutes and its still sitting there on my blackberry.

Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: hiding messages moved to public folders

Hi,

 

Sorry, cant be done.

 

The email arrives in the inbox.

The user moves it to a non-standard folder.

Now the BES cant access the other folder as it doesnt have access and as such cant reconcile the message against the BBmessage id. Thus the email remains on the BB (it isnt about to delete emails it cant find!

 

 

 



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq