04-19-2008 11:12 PM
I recently switched from yahoo small business email where I was using blackberry internet service to MS Exhange hosted solution with BES. I have gone through the enterprise activation process however, I don't see a separate icon for my business email on the desktop - in the first icon "Messages" on the desktop I do get my BES enabled business email but its mixed in with personal yahoo mail as well as gmail. I do have separate desktop icons for yahoo and gmail and within each of these I only see yahoo/gmail email. At my previous employer I used to have a separate icon for the BES business email and it was not mixed in personal emails. Does anyone know what is going on? I still see an icon for BIS business email even though I deleted the BIS business email.
04-20-2008 03:57 PM
With BES 4.1 SP5 there is a new IT Policy to create a an icon for BES only email (but HH OS 4.5 is required). Personally I setup a search filter for BES email and BIS email to process them individually.
It is entirely possible that you're previous employer pushed some application / shortcut to do this for you as BBs couldn't do this natively until 4.1 SP5 / HH OS 4.5
04-20-2008 09:07 PM
Thanks. To make sure I understand this correctly - for this to work:
1. The third party hosting company I am using needs to upgrade to BES 4.1 SP5
2. I need to upgrade my HH operating system to 4.5
04-20-2008 09:11 PM
Personally, I would setup search filters within the Messages box so I could use a shortcut key to see BES and BIS mail.
As of now there is no 4.5 HH OS ... lots of rumors and people talking about using beta / unreleased versions, but nothing released by a carrier / RIM officially to the public.
I also think it might be a little hard pressed to get a hoster to apply SP5 so quickly. I work for a hoster and frankly am recommending we avoid SP5 altogether (because of the ~5 months delay in its release and HTML email being pulled from it). If you can get them to upgrade; bravo to you!
Best of luck.
04-20-2008 09:53 PM
Could you please provide some guidance as to how to set the search filters. I tried setting up an email filter (Messages/Options/Emailfilters)- but all the email is still coming through. Also, in "Messages/Options/EmailSettings" for BES should the "messages service" be set to "Desktop" or one of the individual email addresses (yahoo/gmail/businessemail)?
04-20-2008 09:58 PM
ALT + B = BIS for me
ALT + G = BES for me