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New Contributor
Posts: 6
Registered: ‎04-09-2009
My Device: Curve 8320

send and receive emails using BES

I have a 8800 using BES. The phone was wiped and reloaded and since then I have not been able to send and recieve emails to the account.

 

If I connect to a Wi-Fi spot, using the Wi-Fi diagnostics I show it connected to the server but I still get the Red X when attempting to send emails. If I use the general message box I can send and recieve but I do not believe that box to be using BES but BIS. On the server it shows connected per my IT guy but we are all stomped.

 

Any suggestions and help is greatly needed and appreciated.

Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: send and receive emails using BES

define "reloaded"
New Contributor
Posts: 6
Registered: ‎04-09-2009
My Device: Curve 8320

Re: send and receive emails using BES

They reloaded the OS of the Blackberry.
Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: send and receive emails using BES

Were you re-activated on the blackberry Enterprise Server after the Software reload??

 

This is done by going to options > Adnvanced options> enterprise Activation and putting ur email address and new password they set from the server at time of activating.

 

If you have done this and are still getting a red cross, then press on the cross and tell me the error message.

 

it will display 'Message status: *error message*' when you scroll up..

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