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New Contributor
Posts: 9
Registered: ‎04-22-2009
My Device: Not Specified

Re: winmail.dat file replacing my attachment when sent through Outlook

 I'm wondering if the problem might be at our host provider...Cincinnati Bell.

 

Our exchange server is setup to forward emails through email accounts at username@cinbell.blackberry.net

 

I wonder if Cincinnati Bell needs to make this adjustment to their BES? What do you think?

 

 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>.

Problem solved! Troubleshooting steps below.

 

1. On the BES server, Open Blackberry Server Configuration

- Select the attachment server tab, then Configuration Option: connector configuration, remove PDF

- Select Configuration Option: Attachment Server, uncheck PDF

- Click OK

2. Restart the Blackberry Dispatcher Service, Restart the Blackbery Attachment Service

3. Open Blackberry Server Configuration

- Select the attachment server tab, then Configuration Option: connector configuration,

- Delete all current file extensions

- add the following file extensions: exactly as below (note: PDF is listed twice)

 

pdf:pdf;doc;dot;xls;ppt;pps;wpd;zip;txt;htm;html;bmp;jpg;jpeg;gif;png;tif;tiff;wav;wmf;rtf;docx;dotx;xlsx;pptx;ppsx;amr

 

- Select Configuration Option: Attachment Server, check PDF

- Change all MAX file size limits to 2048 (2MB)

- Click OK

4. Restart the Blackberry Dispatcher Service, Restart the Blackbery Attachment Service

5. Send yourself a test PDF

 

Anyone know what an AMR file is?

Message Edited by jmerritt on 02-17-2009 04:42 PM

 
New Contributor
Posts: 9
Registered: ‎04-22-2009
My Device: Not Specified

Re: winmail.dat file replacing my attachment when sent through Outlook

I have over 40 users, all with the same problem, are you sure I should reinstall Office/Outlook?
Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: winmail.dat file replacing my attachment when sent through Outlook

I would try it with one user first to see if it works.

 

Did you upgrade older version to 2003 or is it a clean install of 2003?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: winmail.dat file replacing my attachment when sent through Outlook

if exchange is forwarding it then that is most likely your issue.

 

1. Open ESM
2. Expand Global Settings
3. Click on Internet Message Formats
4. In the right pane, Right click on what's there, probably "*", and go to properties.
5. Go to advanced Tab
6. Change Exchange Rich-Text Format to Never use. Apply and close.

Not sure if you need to restart any Exchange services.
Note that your users will still have HTML, RTF and Plain Text as options when composing emails.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: winmail.dat file replacing my attachment when sent through Outlook

Just curious but what BES version are you running? Also is LDAPSearch Key enabled on the BES? Reason I ask is becuase I had a similar issue few yrs ago and it was due LDAPSearch key enabled on the BES and how name resolution was occuring.

 

Name resolution via MAPI is diffrent from LDAP so a certain property in the message was not being set according to MS refrences. If i can find the email i'll make sure to post the details. 

New Contributor
Posts: 9
Registered: ‎04-22-2009
My Device: Not Specified

Re: winmail.dat file replacing my attachment when sent through Outlook

You rock!!! That did the job!

 

Waaa whoo!

 

Thanks so much!

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: winmail.dat file replacing my attachment when sent through Outlook

what worked?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: winmail.dat file replacing my attachment when sent through Outlook

[ Edited ]

Which solution worked...just realized there were more then one...

Message Edited by FaceMan on 04-23-2009 12:03 PM
Highlighted
Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: winmail.dat file replacing my attachment when sent through Outlook

Also mark the one that solved it and give some kudos too.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V