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New Contributor
Posts: 4
Registered: ‎05-17-2011
My Device: Blackberry 9800 Torch
My Carrier: Vodafone

Activating a UK Blackberry Express device with a BES Server in the US

I'm a Vodafone partner who has a customer with at least three of its current group of 15 users connected via BB Express to a server in the US. The solution works fine. I have recently connected a new user with new number.

However, I am unable to connect the user to the server. I have downloaded the Enterprise Activation App as recommended. The device just states "Connecting server" and then fails.

I have tested the device by connecting it to an alternative UK server. This works fine.

I have tried resetting the user profile and password from the US end still no joy.

Have Blackberry changed something that I'm not aware off? As I have never experienced this before. Can't help but associate the problem to the Enterprise App as this is the only thing I'm doing different to the last connection 6 months ago!

Any advice would be much appreciated.

Guru III
Posts: 32,149
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Activating a UK Blackberry Express device with a BES Server in the US

it should work, nothing has changed


if a new device, you can wipe the device and activate it after or use the app


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