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New Contributor
Posts: 4
Registered: ‎03-23-2012
My Device: Blackberry bold 9000
My Carrier: vodafone
Accepted Solution

BAS - password and username incorrect

Have BES 5.03 running on SBS 2011

 

All been working OK, but needed to add a new BB, but can't log on to BAS, I get username and password incorrect.

 

Have loaded SQL management studio and gone through the process of changing the admin password

 

SELECT * FROM BASUsers WHERE LoginName = 'admin';

Execute statement.

Then run the following SQL Statement:

UPDATE BASUsers SET LoginPassword = '2951a982f568f15567b7c6e0e50990b9' WHERE LoginName = 'admin';

 

You will now be able to login with the following credentials:
User: admin
Password: blackberry

 

and I have tried a number of encrypted password found on the Internet, but non appear to work.

 

BBAS log shows only this

 

retrieveExternalXMLFile could not find a valid combination of basic authentication user identifer and password traits.

 

HELP!

 

Thanks

 

Jim

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BAS - password and username incorrect

I kn ow some that have had to reinstall BAS to get it to work and also did a java update by mistake and needed to change java paths and or memory allocations

 

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

Look at the BAS AS logs located here by default
C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

as of SP3 certain special characters are no longer allowed in password e.g. !, _?

Then take a look at this KB.
http://www.blackberry.com/btsc/KB24220


 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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New Contributor
Posts: 4
Registered: ‎03-23-2012
My Device: Blackberry bold 9000
My Carrier: vodafone

Re: BAS - password and username incorrect

Thanks for the reply.



Java paths are OK, and no special charactors used in the password, only the @ which is allowed (apparently)

Anyway the password has been changed using SSMS to "blackberry"
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BAS - password and username incorrect

so you are fixed?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎03-23-2012
My Device: Blackberry bold 9000
My Carrier: vodafone

Re: BAS - password and username incorrect

No, am not fixed

Still unable to log on to BAS
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BAS - password and username incorrect

are you able to restart teh BES server and then after try bas again and go through the BAS logs to see if anthing stick out?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
New Contributor
Posts: 4
Registered: ‎03-23-2012
My Device: Blackberry bold 9000
My Carrier: vodafone

Re: BAS - password and username incorrect

[ Edited ]

Sorry for the delay - been off sick

Spent 1 3/4 hours on the phone to RIM support yesterday, and at the end of it they said "uninstall and reinstall"

All working now, but no idea as to why it stopped working, or how to fix it

Thanks for the replies anyway

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BAS - password and username incorrect

I dont like that yo have to uninstall and reinstall to fix something. but sometimes you just have to

 

glad to see you running again

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V