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Visitor
Posts: 1
Registered: ‎06-19-2011
My Device: Bold 9000
My Carrier: Vodafone UK

BES Express 5.0.3 Remembering old device PIN - cannot re-activate device.

[ Edited ]

Hi.

 

I am trying to re-activate a device after wiping it and when I add the user back to the BES Express server, before I start any activation, the BAS displays the PIN that the user had prior to having the device wiped.

 

Although it activates, I am only able to Send messages from the device and not Recieve.  In the BAS, the status shows Initializing instead of running.

 

I have tested the device with another user account that had never had BB associated with it and that worked perfectly.

 

I have looked in the SQL tables of the BES database to see if I can spot any reference to the user or the PIN but it all looks pretty clean.

 

I have wiped the device several times, deleted service books, rebooted the BES server etc. but always seem to hit the same issue.

 

I have also tried the handheldcleanup tool, but that didn't help either.

 

Is there anywhere else that would be holding/caching this information on the BES or anywhere, or could this be something on a RIM server?

 

Regards

David