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New Contributor
Posts: 3
Registered: ‎09-26-2012
My Device: 9780
My Carrier: Yes Telecom

BES Express 5.0.4. setup crash on fresh new install

Downloaded BES Express 5.0.4 (full installation). But when starting the setup it crashes directly after the black logo-screen. Tried this on a fully patched W7x64 and a clean W2K8R2SP1 fully patched system.  Both are new installations. Do have others the same problem?

Contributor
Posts: 26
Registered: ‎04-17-2012
My Device: Bold 9700
My Carrier: Orange UK

Re: BES Express 5.0.4. setup crash on fresh new install

Maybe the file that you have downloaded is corrupt/damaged? Have you tried to download BES Express Installation again.

New Contributor
Posts: 3
Registered: ‎09-26-2012
My Device: 9780
My Carrier: Yes Telecom

Re: BES Express 5.0.4. setup crash on fresh new install

Yes, did the download at two different sites again and again.

Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express 5.0.4. setup crash on fresh new install

7 is not supported
Blackberry Enterprise Server compatibility chart
http://us.blackberry.com/support/software/server_compatibility.jsp#tab_tab_compatibility

did you look at the install logs?
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎09-26-2012
My Device: 9780
My Carrier: Yes Telecom

Re: BES Express 5.0.4. setup crash on fresh new install

Of course there are no install logs if setup flashes 1 time and then chrashes.

And yes, all is compatible.

I see also other Posts with the same issue so it is not only me.

Did also deactivate TrendMicro-client which was installed after the rollout of the Windows 2008 R2 SP1 template. Still the same.

Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express 5.0.4. setup crash on fresh new install

you do get a free call to set it up

 

 

also


Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.




 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V