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New Contributor
Posts: 2
Registered: ‎01-30-2011
My Device: Not Specified
My Carrier: Optus

BES Express 5.02 cannot access administration console

Hi Guys,

 

I have installed BES Express 5.02 on a Windows Server 2003 R2 Virtual Machine (ESXi 3.5) to connect to Exchange 2003 on a seperate server.  The installation has completed successfully and I verified the network and blackberry connectivity successfully.

 

Whenever I open the Administration Service or Web Desktop Manager webpages, I receive an error: "Internet Explorer cannot display the webpage."  In addition to this, the Blackberry Administration Service will run for a while, then restart, usually after maxing out the CPU.

 

I have tried doing a clean uninstall and reinstall (a couple of times), I have tried pre assigning ports in the registry (http://www.waldrondigital.com/tag/bes-express/), I have upgraded the Java JRE, I have even tried installing on a another fresh server (VMWare server 2.0) but still get the same problem.

 

I am getting the following errors:

 

Event log error:

 

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date:  31/01/2011
Time:  1:16:06 PM
User:  N/A
Computer: I3NSYD23BB02
Description:
The BlackBerry Administration Service - Application Server service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

BBAS-AS log errors:

 

(01/31 12:56:59:859):{main} [org.hibernate.impl.SessionFactoryObjectFactory] [WARN] InitialContext did not implement EventContext

 

(01/31 12:57:00:812):{main} [org.jboss.system.ServiceController] [WARN] Problem starting service jboss.j2ee:jar=90basSecurity.jar,name=AuthenticationManagerBean,service=EJB3
java.lang.NullPointerException

(There is a heap of information after this error and I can post it if required)

 

This is driving me mental!  Can anyone help?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
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I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BES Express 5.02 cannot access administration console

We need some info, do you have any errors in your BAS AS logs?

 

 

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

 


Then take a look at this KB.
http://www.blackberry.com/btsc/KB24220

 

 




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New Contributor
Posts: 2
Registered: ‎01-30-2011
My Device: Not Specified
My Carrier: Optus

Re: BES Express 5.02 cannot access administration console

Here is the error that I am getting in the BAS AS logs:

 

(02/16 09:31:08:453):{main} [org.jboss.system.ServiceController] [WARN] Problem starting service jboss.j2ee:jar=90basSecurity.jar,name=AuthenticationManagerBean,service=EJB3
java.lang.NullPointerException
 at java.net.URI$Parser.parse(Unknown Source)
 at java.net.URI.<init>(Unknown Source)
 at org.jboss.ejb3.ProxyFactoryHelper.getClientBindUrl(ProxyFactoryHelper.java:623)
 at org.jboss.ejb3.stateless.StatelessRemoteProxyFactory.init(StatelessRemoteProxyFactory.java:115)
 at org.jboss.ejb3.stateless.BaseStatelessProxyFactory.start(BaseStatelessProxyFactory.java:212)
 at org.jboss.ejb3.stateless.StatelessRemoteProxyFactory.start(StatelessRemoteProxyFactory.java:121)
 at org.jboss.ejb3.ProxyDeployer.start(ProxyDeployer.java:83)
 at org.jboss.ejb3.SessionContainer.start(SessionContainer.java:157)
 at org.jboss.ejb3.stateless.StatelessContainer.start(StatelessContainer.java:96)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.ejb3.ServiceDelegateWrapper.startService(ServiceDelegateWrapper.java:103)
 at org.jboss.system.ServiceMBeanSupport.jbossInternalStart(ServiceMBeanSupport.java:289)
 at org.jboss.system.ServiceMBeanSupport.jbossInternalLifecycle(ServiceMBeanSupport.java:245)
 at sun.reflect.GeneratedMethodAccessor6.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.system.ServiceController$ServiceProxy.invoke(ServiceController.java:978)
 at $Proxy0.start(Unknown Source)
 at org.jboss.system.ServiceController.start(ServiceController.java:417)
 at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:210)
 at $Proxy55.start(Unknown Source)
 at org.jboss.ejb3.JmxKernelAbstraction.install(JmxKernelAbstraction.java:120)
 at org.jboss.ejb3.Ejb3Deployment.registerEJBContainer(Ejb3Deployment.java:302)
 at org.jboss.ejb3.Ejb3Deployment.start(Ejb3Deployment.java:363)
 at org.jboss.ejb3.Ejb3Module.startService(Ejb3Module.java:83)
 at org.jboss.system.ServiceMBeanSupport.jbossInternalStart(ServiceMBeanSupport.java:289)
 at org.jboss.system.ServiceMBeanSupport.jbossInternalLifecycle(ServiceMBeanSupport.java:245)
 at sun.reflect.GeneratedMethodAccessor6.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.system.ServiceController$ServiceProxy.invoke(ServiceController.java:978)
 at $Proxy0.start(Unknown Source)
 at org.jboss.system.ServiceController.start(ServiceController.java:417)
 at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:210)
 at $Proxy29.start(Unknown Source)
 at org.jboss.ejb3.EJB3Deployer.start(EJB3Deployer.java:525)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.interceptor.AbstractInterceptor.invoke(AbstractInterceptor.java:133)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
 at org.jboss.mx.interceptor.ModelMBeanOperationInterceptor.invoke(ModelMBeanOperationInterceptor.java:142)
 at org.jboss.mx.interceptor.DynamicInterceptor.invoke(DynamicInterceptor.java:97)
 at org.jboss.system.InterceptorServiceMBeanSupport.invokeNext(InterceptorServiceMBeanSupport.java:238)
 at org.jboss.wsf.container.jboss42.DeployerInterceptor.start(DeployerInterceptor.java:87)
 at org.jboss.deployment.SubDeployerInterceptorSupport$XMBeanInterceptor.start(SubDeployerInterceptorSupport.java:188)
 at org.jboss.deployment.SubDeployerInterceptor.invoke(SubDeployerInterceptor.java:95)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:210)
 at $Proxy30.start(Unknown Source)
 at org.jboss.deployment.MainDeployer.start(MainDeployer.java:1025)
 at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:819)
 at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:782)
 at sun.reflect.GeneratedMethodAccessor51.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.interceptor.AbstractInterceptor.invoke(AbstractInterceptor.java:133)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
 at org.jboss.mx.interceptor.ModelMBeanOperationInterceptor.invoke(ModelMBeanOperationInterceptor.java:142)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:210)
 at $Proxy10.deploy(Unknown Source)
 at org.jboss.deployment.scanner.URLDeploymentScanner.deploy(URLDeploymentScanner.java:421)
 at org.jboss.deployment.scanner.URLDeploymentScanner.scan(URLDeploymentScanner.java:634)
 at org.jboss.deployment.scanner.AbstractDeploymentScanner$ScannerThread.doScan(AbstractDeploymentScanner.java:263)
 at org.jboss.deployment.scanner.AbstractDeploymentScanner.startService(AbstractDeploymentScanner.java:336)
 at org.jboss.system.ServiceMBeanSupport.jbossInternalStart(ServiceMBeanSupport.java:289)
 at org.jboss.system.ServiceMBeanSupport.jbossInternalLifecycle(ServiceMBeanSupport.java:245)
 at sun.reflect.GeneratedMethodAccessor6.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.system.ServiceController$ServiceProxy.invoke(ServiceController.java:978)
 at $Proxy0.start(Unknown Source)
 at org.jboss.system.ServiceController.start(ServiceController.java:417)
 at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:210)
 at $Proxy4.start(Unknown Source)
 at org.jboss.deployment.SARDeployer.start(SARDeployer.java:302)
 at org.jboss.deployment.MainDeployer.start(MainDeployer.java:1025)
 at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:819)
 at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:782)
 at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:766)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
 at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
 at org.jboss.mx.interceptor.AbstractInterceptor.invoke(AbstractInterceptor.java:133)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
 at org.jboss.mx.interceptor.ModelMBeanOperationInterceptor.invoke(ModelMBeanOperationInterceptor.java:142)
 at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
 at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
 at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
 at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:210)
 at $Proxy5.deploy(Unknown Source)
 at org.jboss.system.server.ServerImpl.doStart(ServerImpl.java:482)
 at org.jboss.system.server.ServerImpl.start(ServerImpl.java:362)
 at org.jboss.Main.boot(Main.java:200)
 at org.jboss.Main$1.run(Main.java:513)
 at java.lang.Thread.run(Unknown Source)

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express 5.02 cannot access administration console