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Posts: 43
Registered: ‎04-06-2010
My Device: BESX
My Carrier: Any

BES user losing email addresses for contacts

Hello one of our users is having an issue where email addresses of users in our domain will just go missing off his blackberry.


Nobody else has reported this issue.


This started happening after a exchange 2007 to 2011 migration and a bes migration to a new server.


He doesnt seem to loose email addreses for all users, just SOME users in our domain.


Bob Smith

bob@domain.com will stay there forever.


Joe Smith

will have no email address.


But in exchange, Joe Smith has an email address.

Guru III
Posts: 32,145
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES user losing email addresses for contacts

Start with this.


In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

if above dont work

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook



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