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New Member
Posts: 1
Registered: ‎02-18-2012
My Device: curve 8520
My Carrier: virgin

BESX 5.0.2 unable to resolve username Exchange 2010 environment

[ Edited ]


I had BESX setup and had it working fine. no problems. Updated from to, took a backup of the database and the upgrade went wrong.

Rolled back to everything went well, re-imported the backup database, can see all the users in the BAS but went I look through the BlackBerry_MAGT logs I see the following;

[30033] (02/18 10:30:27.660):{0x1390} ResolveName - g_pAddressBook->ResolveNam

e( 'usersname' ) (0x8004010f) failed
MAPIMailbox::MAPIMailbox - ResolveName[2] failed for DisplayName='usersname', trying method #3



Failed to Resolve Name in ScanGAL. user: 'username'


This is for every single user. I have deleted the MAPI profile from the reg. Reconnected the BES Admin account no problems there, see it straight away.

MAPI and CDO are the latest version on the BES.

Any advice?


Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX 5.0.2 unable to resolve username Exchange 2010 environment

please search the error 0x8004010f




I dont see anything specific to your issue but it seems related to your GC


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V