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New Contributor
Posts: 3
Registered: ‎07-16-2009
My Device: Not Specified

BPS 4.1 One User's messages stop syncing.

Hi,

 

Thanks for reading. I've got a BPS server and a single Exchange 2003 server.  10 users are working fine.  One user has issues where messages stop syncing to handheld randomly.  After battery-pulling the handheld, the sync resumes ok. Hours later the sync stops again. The user upgraded to a new phone, and the same problem continues.  All other users on the server are running just fine.  I checked permissions and everything is as it should be, as far as I can tell.  We've tried numerous wipes and reactivations. Has anyone else seen this issue? 

 

Thanks

 

Tim

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BPS 4.1 One User's messages stop syncing.

You need to check out the BPS logs to find out where it is hanging up.

 

Open the BlackBerry Server Configuration application in the start menu and you should see a logging tab.  It'll point you to where the logs are kept.

 

Look around by searching the user name and the time when it happened last.

 

If unsure post it here with names/numbers removed.

 




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New Contributor
Posts: 3
Registered: ‎07-16-2009
My Device: Not Specified

Re: BPS 4.1 One User's messages stop syncing.

Thanks for your help.  I've found the following entries repleatedly in log files for the particular user.  Any light you can shed on these is appreciated!

 

[30000] (07/16 11:27:48.314):{0x8C4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BLACKBERRYSRVR Agent 1 (Application Event Log on BLACKBERRYSRVR) | 07/16/2009 11:27:48  (AFFF4EF8) -> {user@email.domain} Synchronize() failed: ERR_FAIL, Tag=113489

 

40005] (07/16 06:13:25.110):{0xDBC} {USERNAME} Update request received. Target=Alarms, UID=1, CmdID=-1097, status=200

 


10000] (07/16 11:29:34.189):{0xB10} [SERVICE_RELAY_SESSIONSmiley Frustrated34950997:00c05610] Service transaction not found. SERVICESESSION_TAG=6161225

 

 

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BPS 4.1 One User's messages stop syncing.

Do you have a different SmartPhone you could try?

Need to rule out the device first.

 

Was this user ever a Domain Administrator or have elevated rights?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎07-16-2009
My Device: Not Specified

Re: BPS 4.1 One User's messages stop syncing.

Well, as I said before, the issue occurred on his old blackberry as well.  He got a new phone, assuming that the phone was the issue.  However the problem continues on the new phone.  So we've pretty much ruled out the phone itself.

 

This user has never been an admin, or had any more rights than any other user in AD.

 

Thanks!

Highlighted
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BPS 4.1 One User's messages stop syncing.

This could be a rights issue and going to be fun to find out where it lies.

 

adsiedit.msc can help look at his user account permissions on the DC and compare to a known good user.

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V