01-28-2013 12:42 PM
I need to backup data from BlackBerry smartphone of user that is currently not member of my organization. He is a new hire, and would like to have his data transferred to his new BlackBerry smartphone. At this moment I have no idea what data I need to transfer to new phone, and what his old BlackBerry model is. His new BlackBerry model will be either Curve 9320 or Bold 9900, subject to availability of later.
What are my options? ... what data will be restored to new phone if I do full/backup restore? ... will the restore process restore his former organization connection data, or will I get only user data and be able to connect his new(restored) BlackBerry to our BES? We are using BES Server Express 5.0.3. Will there be any problems restoring because of (probable) difference in smartphone models?
Thanks for any answer,
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-28-2013 03:36 PM
list of what BES backs up here
you have to backup the device which wont backup all BES items if any
restore it from backup and then activate on your BES
I suggest playing with a device and see what happens, I dont support converting previous data here because of these issues.
might be better to sync to a PC first
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V