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New Contributor
Posts: 2
Registered: ‎12-11-2013
My Device: 9730
My Carrier: Vodaphone

BlackBerry Enterprise Server CAL, 5

We purchased a blackberry cal in July 31-07-2013. When entering it comes up with a error –“ The entered license key is invalid. Please contact support to receive additional license information.” my provider said to contact blackberry

 

Please help me

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Enterprise Server CAL, 5

are you running full BES or Express?

 

Express does not need those CALs as it comes with 2000 of them.

 

if on full BES then you have to contact support to get it resolved.

 

You can PM me the CAL if you want and I can test it on mine. other than that there isnt much we can do here.

 




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New Contributor
Posts: 2
Registered: ‎12-11-2013
My Device: 9730
My Carrier: Vodaphone

Re: BlackBerry Enterprise Server CAL, 5

Im full bes ! with regards to support who do i contact?

Highlighted
Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Enterprise Server CAL, 5

http://us.blackberry.com/support.html

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V