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Posts: 1
Registered: ‎09-10-2009
My Device: Not Specified

Blackberry Router service stopping intermittently

Hello all,


I have BPS 4.1.4 installed on a SBS2003 box.  There are only two users in Exchange and only one Blackberry.  About once a week, but sometimes more the BB stops getting mail.  I will log into the server and the Blackberry Router service is stopped.  There aren't any events in the Event Log that correspond that I can see.  

My duct tape fix is a scheduled task that stops and starts all the Blackberry services twice a day.  I'd much rather fix the problem.




Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Router service stopping intermittently

Need to look at some logs lets start with SYNC and MAGT for any errors when it happens.


Open the BlackBerry Server Configuration application in the start menu and you should see a logging tab.  It'll point you to where the logs are kept.


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