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01-29-2009 05:10 PM
Hi- I am running BB Professional on an Windows SBS Server2003 with Exchange. Everyihtng has been running fine until early this week when users notice they are not able to get appointments they enter on their blackberry devices to sync back to their Outlook. I see an number of postings about this with Enterprise server and the solution is that the CDO.dll files on the blackberry server and the exchange server are at different versions and need to match, but being that my exchange and BB server are all on one box the CDO.dll is shared byboth. There is a newer version of this file on the Microsoft site but I'm wary of loading it. Anyone have any ideas on this problem?
02-05-2009 09:57 AM
I have same issue that, by way of a different path.
I had BES (small business edition 15 license limit) 4.1.3 and upgraded to BPS (30 license limit) 4.1.4
It was downloaded as an "upgrade" like a service pack.
I had all the permissions and cdo.dll versions setup correctly under BES, so this should not be a problem. Everything typed on the devices synchs back to the the Exchange server (Exch 2003) except for calendars. The BBerry logs on the BES server reflect the alerts, but not much detail.
If it only affected new devices I just added, I would think we purchased the wrong data plan from the cell provider. However I am losing service to my existing devices as well.
I can't find anything quite as similar to this issue on the board, so I guess I'll be calling support.
02-15-2009 04:13 PM
02-15-2009 08:14 PM
What account are you logged onto the BES as?
02-15-2009 08:36 PM
Yes. Very Very Very bad.
This is what makes the qualified techs so much money. When people try to install it themselves and don't follow a sinlge bit of documentation.
You have installed your BPS wrong. You needed to be logged in as the service account that needed to be created in order to be set up correctly.
If the BlackBerry Enterprise Server service account is a member of the Domain Administrators or Enterprise Administrators groups, the Send As permission will automatically be revoked. Without the Send As permission, the BlackBerry Enterprise Server will not be able to update the BlackBerry smartphone user’s calendar on the Microsoft Exchange Server.
In your case however, you haven't even set up a service account.
My best advise would be to un-install your BPS. Read ALL documentation I have posted below and follow each step so very slowly. Or better yet, hire a qualified BES tech to come out.
02-16-2009 01:46 AM
know how you go