Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Visitor
Posts: 1
Registered: ‎09-02-2010
My Device: 9650
My Carrier: Verizon

Connection Failed

When I try doing "Test Network Connection" from the Blackberry Router tab I received the following error. If worked fine the other day. I have already tried rebooting.

 

Attempting to connect to :
 us.srp.blackberry.com (206.51.26.33), port 3101
ERROR: connect() failed: No connection could be made because the target machine actively refused it.
 (10061)
 Attempting to connect to :
 us.srp.blackberry.com (204.187.87.33), port 3101
ERROR: connect() failed: No connection could be made because the target machine actively refused it.
 (10061)

Guru III
Posts: 32,199
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Connection Failed

Start with this.

 

KB02068 - How to troubleshoot SRP connectivity issues



Have you made any perimiter or software firewall changes?

Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.

What are they being logged on as?

Try stopping these services in this order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Starting the services in this Order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Let us know how you progress.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 27
Registered: ‎09-30-2010
My Device: Not Specified

Re: Connection Failed

Did you resolve this? Having th same issue.

Guru III
Posts: 32,199
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Connection Failed

Did you try the steps above?

 

No connection could be made because the target computer actively refused it. Either the SRP

server is not running, or more likely, the firewall prevented the connection from being

completed.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 27
Registered: ‎09-30-2010
My Device: Not Specified

Re: Connection Failed

Discovered it was the firewall right after I posted. With BES Express there are 2 more IP's we needed to allow than previously.