Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Contributor
Posts: 2
Registered: ‎09-13-2010
My Device: Bold 9650
My Carrier: verizon

Contacts in BB Cell


New to BB and have a question. we are using BBESx with 5 BB Cells. what we have notices is 2 of the Cell if you add new contact on the BB it will not add it to Outlook. But the other 3 if you add a new contact on the BB it will add it to Outlook and the same if you add in Outlook it will add to BB Cell. Which is the correct way for it to work. the 3 people who have it added to Outlook would like it the way the other 2 have it. Can someone please tell me which one is correct and can I fix that

thank you,

Guru III
Posts: 32,145
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts in BB Cell

Did the user use desktop manager with those devices that are not syncing?


if yes then conenct to desktop manager and change the sync from manual to over the air.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V