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Posts: 1
Registered: ‎09-14-2012
My Device: 9330
My Carrier: version

Created user with no group

Got to fast creating a new user and did not assign a group. Now I can't see the user in my "Manage Users". I can't re-create because the system tells me the user is already in the list. How do I assign the user a group or delete the user and re-create it?


Guru III
Posts: 32,199
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Created user with no group


To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:



    1. Under BlackBerry Solution Management, expand User.


    1. Click Manage Users.


    1. In the Search for users menu, click Advanced search.


    1. In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.


    1. Click Search.



BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.


The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:



    1. Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.


    1. Click Immediate removal of BlackBerry services.


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