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DB upgrade failed. Destination directory creation failed.

by Retired ‎02-18-2010 03:54 PM - edited ‎09-20-2010 10:28 AM (3,972 Views)

Summary

 

This article applies to the following:

  • BlackBerry® Synchronization Server SDK 4.1.2

Problem

 

The BlackBerry Synchronization Server SDK installation fails with the following error:

DB upgrade failed. Destination directory creation failed.

Cause

 

The installer failed to create a required directory.

Resolution

 

To resolve this issue, manually create the required directory, and then re-run the installation.

To determine the problem directory, check the installation log file that is located in C:\Program Files\Research In Motion\BlackBerry Sync Server SDK\Logs\Installer and look for an error entry similar to the following:

 

 

[10000] (09/04 12:37:51.577):{0xCC4} (Error from CBESDBInstaller::ProcessSqlFile) problem creating directory [C:\Program Files\Research In Motion\BlackBerry Sync Server SDK\Logs\Installer\BES_SQL_Generated]

 

For this log entry, you would need to create the C:\Program Files\Research In Motion\BlackBerry Sync Server SDK\Logs\Installer\BES_SQL_Generated directory.

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