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Contributor
Posts: 18
Registered: ‎07-08-2009
My Device: Curve 9330
My Carrier: Verizon
Accepted Solution

Device can't send e-mail

[ Edited ]

I've searched but I didn't see anything specific to this. Sorry if I overlooked something.

 

I'm getting the infamous red X when I send an e-mail from the HH. This is a new install on a Exchange server(2003). I'm getting the following messages in the alrt log.

 

{0x2670} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ServerName Agent 1 (Application Event Log on ServerName) | 07/08/2009 10:09:10  (AFFF4F29) -> {user@domain.com} MAPIMailbox:Smiley Frustratedend(ppMAPIMessage) - SubmitMessage (0x80070005) failed

 

 

{0x2670} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent ServerName Agent 1 (Application Event Log on ServerName) | 07/08/2009 10:09:10  (AFFF4FF8) -> {user@domain.com} Send() failed: ERR_SUBMIT_MAIL, Tag=64

 

 

Edit:

 

Upon further research I dicovered that the SendAs permission that I gave the admin account for the Users container in AD may take 90 minutes to take affect. That may be my problem but if you have any other suggestions they are welcome. I will post any updates.

 

Message Edited by Doug81 on 07-08-2009 10:43 AM
Contributor
Posts: 18
Registered: ‎07-08-2009
My Device: Curve 9330
My Carrier: Verizon

Re: Device can't send e-mail

I'm still getting the same failures in the ALRT log file.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Device can't send e-mail

On the BlackBerry, if you open the message with the red X what does the "Message Status" state at the top?
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Contributor
Posts: 18
Registered: ‎07-08-2009
My Device: Curve 9330
My Carrier: Verizon

Re: Device can't send e-mail

Desktop Email program unable to submit message.
Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Device can't send e-mail

Start here

http://www.blackberry.com/btsc/KB04422

 

 




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Contributor
Posts: 18
Registered: ‎07-08-2009
My Device: Curve 9330
My Carrier: Verizon

Re: Device can't send e-mail

I've got it. I ended up following KB12300. My user wasn't inheriting from the User OU in Active Directory. I got that all straight and restarted the Information Store service as noted in the KB article.