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Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Didn't Receive SRP Keys for BES Express


ytuxedo002 wrote:

YES!!! you are a life saver....Thank you.



your are welcome

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 2
Registered: ‎10-03-2012
My Device: Bold 9790
My Carrier: Rogers Canada

Re: Didn't Receive SRP Keys for BES Express

I have the exact same problem , can anyone help out here ? I am really stuck and RIMM has no other way to get the SRP for an in place migration.

 

Thank you for any help Smiley Happy

Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Didn't Receive SRP Keys for BES Express


davidloc wrote:

I have the exact same problem , can anyone help out here ? I am really stuck and RIMM has no other way to get the SRP for an in place migration.

 

Thank you for any help Smiley Happy


Check PM

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 2
Registered: ‎10-03-2012
My Device: Bold 9790
My Carrier: Rogers Canada

Re: Didn't Receive SRP Keys for BES Express

Thank you so much Smiley Happy

New Contributor
Posts: 9
Registered: ‎02-08-2013
My Device: Curve
My Carrier: Orange

Re: Didn't Receive SRP Keys for BES Express

Hello,

I'm also stuck and didn't receive neither CAL nor SRP number.

Thanks in advance for your help.

 

Regards,

Olivier

Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Didn't Receive SRP Keys for BES Express

Did you place an order for it?

 

just downloading the files wont get you a SRP

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 9
Registered: ‎02-08-2013
My Device: Curve
My Carrier: Orange

Re: Didn't Receive SRP Keys for BES Express

Hi, actually my consultant made it through with a link provided above.

We weren't pointing at the right URL to request keys ...

 

Thanks for your help, much appreciated,

 

Regards,

Olivier

New Contributor
Posts: 3
Registered: ‎03-22-2013
My Device: Blackberry Bold 9900
My Carrier: Telenor

Re: Didn't Receive SRP Keys for BES Express

[ Edited ]

I'm having kind of the same issue.. but when trying to install Blackberry device service

 

I got SRP id and key but i didn't get the CAL key in the registration email.

 

I've got a Trade Up to BES10 v10.0 Standard for BB CAL key but that doesn't seem to work.

 

This is the registration email i got.

 

BlackBerry Enterprise Service 10

Quantity: 1

 

BlackBerry Device Service version 6

Quantity: 1

  • Number 1 of 1
  • Serial Number: xxxx
  • License Key: xxxx
 

Universal Device Service version 6

Quantity: 1

  • Number 1 of 1
  • Serial Number: xxxx
  • License Key: xxxx
Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Didn't Receive SRP Keys for BES Express


jompa99 wrote:

I'm having kind of the same issue.. but when trying to install Blackberry device service

 

I got SRP id and key but i didn't get the CAL key in the registration email.

 

I've got a Trade Up to BES10 v10.0 Standard for BB CAL key but that doesn't seem to work.

 

This is the registration email i got.

 

BlackBerry Enterprise Service 10

Quantity: 1

 

BlackBerry Device Service version 6

Quantity: 1

  • Number 1 of 1
  • Serial Number: xxxx
  • License Key: xxxx
 

Universal Device Service version 6

Quantity: 1

  • Number 1 of 1
  • Serial Number: xxxx
  • License Key: xxxx

sign up for another trial, i have seen the CALs not come through before.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎03-22-2013
My Device: Blackberry Bold 9900
My Carrier: Telenor

Re: Didn't Receive SRP Keys for BES Express

I did set up another trial and I did get a CAL but now it's telling me the key is wrong and in the wrong format. Says it needs to be in format xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx which it is. No spaces etc. tried two different keys. Same error.