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Trusted Contributor
Posts: 107
Registered: ‎08-31-2009
My Device: Rogers BB 8800 (Still kicking)

Re: Email Syncing Issue

Hi,

Not for now. This is not a Blackberry limitation but a MAPI limitation. The only way to get sync back to normal is to reduce the mailbox. What is next 10GB, 20GB, 30GB...... You have to control mailbox size to a certain degree.

Peace,

BBTechSupport

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New Contributor
Posts: 9
Registered: ‎09-16-2009
My Device: Not Specified

Re: Email Syncing Issue

Thank you very much - this has been very helpful.  

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email Syncing Issue

I am glad our 10+ gig mailbox users do not have a BlackBerry smart phone.Smiley Wink

 

I have 3 with 5 gig mailboxes and they have not yet complained.

 

 




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Trusted Contributor
Posts: 107
Registered: ‎08-31-2009
My Device: Rogers BB 8800 (Still kicking)

Re: Email Syncing Issue

Hi knottyrope,

Isues they have for sure. When it becomes unbereable they will call you. At least, you already know the answer Smiley Wink

Peace,

BBTechSupport

--------------------------------------------------------------------------------
Don't forget to CLICK that BLACK or GRAY Kudos square if some one was helpful.
Also please mark it as a solution if your problem is solved.
New Contributor
Posts: 9
Registered: ‎09-16-2009
My Device: Not Specified

Re: Email Syncing Issue

Once quick last question - For 'hide filed messages' - does this pertain to all messages that have either been moved, replied, or deleted? In those cases are those the ones that are filed?
Trusted Contributor
Posts: 107
Registered: ‎08-31-2009
My Device: Rogers BB 8800 (Still kicking)

Re: Email Syncing Issue

Hi,

The Hide Filed Messages setting hides messages form the main inbox view that have been moved or are in other folders otehr than the Inbox

Peace,

BBTechSupport

--------------------------------------------------------------------------------
Don't forget to CLICK that BLACK or GRAY Kudos square if some one was helpful.
Also please mark it as a solution if your problem is solved.
Highlighted
New Contributor
Posts: 9
Registered: ‎09-16-2009
My Device: Not Specified

Re: Email Syncing Issue

If I reply to a message in the inbox, but it still resides in the inbox in outlook and was never moved or deleted - it still 'hides' the message from view on the BB.  Is this what is supposed to occur?
Trusted Contributor
Posts: 107
Registered: ‎08-31-2009
My Device: Rogers BB 8800 (Still kicking)

Re: Email Syncing Issue

Hi,

Definitely not. That is a very strange behaviour. I would run through the logs and check what is happening to that message. You can get the message ID opening the message and typing ALT + VIEW. You will see a RefID. Search the RefID through the logs and see what has happened. Your carrier's tech support should be able to do that for you if they support your BES

Peace,

BBTechSupport 

--------------------------------------------------------------------------------
Don't forget to CLICK that BLACK or GRAY Kudos square if some one was helpful.
Also please mark it as a solution if your problem is solved.