Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 3
Registered: ‎01-14-2013
My Device: Bold 9780
My Carrier: T-Mobile UK

Event ID 26043

Hi

 

We have BES express version 5.0.3.41 which has started giving error 26043 [SYNC-DSession] Responded INVALID_SYNC_STATE to the device and terminated session. [username:51, SID=949425431, CLID=8451, ECLID=355]

Essentially if I wipe a device and then resync with BES express everything works apart from historical email does not show. In the past doing this would load some previous email to the Blackberry but now the user only gets email going forward.

 

We did have event ID 373

IDS_25000 getListBESdatabases: COM Error 0x80004005 - Unspecified error - Source: Microsoft OLE DB Provider for SQL Server - Description [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. - Command: getListBESdatabases

 

This was found to be caused by the TCP/IP protocol in SQL server manager was active but not enabled for out local IP, not sure how this got switched off but once enabled the 373 error went away.

 

Thanks in adavnce

 

Sohail

 

New Contributor
Posts: 3
Registered: ‎01-14-2013
My Device: Bold 9780
My Carrier: T-Mobile UK

Re: Event ID 26043

I have removed my account from BES and re-added and still no email has been pre populated. I have set the pre population setting under email component  to pre populate 30day and 300 messages

This was working and no windows updates have been applied to the BESx server or exchange server.

 

Thanks

 

Sohail.

 

 

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Event ID 26043

Your quesion is why you do not get mails prepopulated? If so, please check http://www.blackberry.com/btsc/KB04713

If not, what's exactly your question? From your first post I notice that you already solved the issues.
------------------------------
Find more information about Enterprise Mobility Management at EMMAdmin.com
New Contributor
Posts: 3
Registered: ‎01-14-2013
My Device: Bold 9780
My Carrier: T-Mobile UK

Re: Event ID 26043

Sorry for not being clear, prepopulation was not working but have managed to fix buy removing user and removing the hidden BlackBerryHandheldInfo folder.

 

Thanks

 

Sohail

 

 

 

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Event ID 26043

[ Edited ]

I bet you didnt wait for the exchange info to be removed or forgot to. It takes time to remove a user unless you force it.

 


If using the same PIN upon activation look at this KB, you should do this anyways.

 

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server

 

 yes same link as above

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V