06-15-2009 01:55 AM
BPSServer: W2K3S, BPS
ExchangeServer: W2K3S, Exchg2003
I have read many forums on this but cannot locate the issue. HH's can receive email, but cannot send. Verified the logon acct is not part of protected or security group. Have verified BIS communicates through 3101. Have restarted all Blackberry services. Have restarted server. Have power cycled HH's.
Where else to look?
Randall A Mitchell
Solved! Go to Solution.
06-15-2009 05:18 AM
What was the exact error message from the red cross? Open that red cross message and scroll up to the top, the post the error.
Just a head up, if the error message was either "Unlisted message error" or "Desktop email program unable to submit message.", therefore the BESAdmin send as permission has been revoked due to an update of the store.exe. Please refer to http://www.blackberry.com/btsc/search.do?cmd=displ
06-15-2009 05:50 PM
The following were helpful:
1) Assigned the BESAdmin account to the individual AD Users, setting SendAs in Security
2) Modified the registry dropping the Exchange cache to 20 minutes instead of 2 hours
3) Individually restarted all Blackberry services
4) Turned OFF Blackberry router
5) Restarted MS Exchange Information Store
6) Restarted all Blackberry services except Router
7) Waited 60 minutes and restarted the Router service
8) Watched AppLog in Event Viewer to ensure no error being thrown.
Blackberry KB04707 (Thanks Forza)
MS Exchange Best Practices Analyzer report (EBPA)
Running MS "AddSendAs.vbs" script
Interestingly, when this was first set up, the pemissions conflictions dod not materalize until well after the installation. Since the BESAdmin SendAs permissions were natively in confliction upon install, sending email from the handhelds processed fine until the Exchanges permissions updated at which time the permission sets were found to be in confliciton. All in all, very intersting and for now, we are running.
Randall A Mitchell
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-15-2009 08:24 PM
You are getting everything thrown at you.
Did an exchange get updated recently?
Glad to hear things are better.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V