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New Member
Posts: 2
Registered: ‎08-14-2011
My Device: Unkown
My Carrier: Unkown

Issues with email sync on BES Server 5.0

Hey Everyone,

We are having a few issues with our BES Express Server (5.0.2.29) , Any assistance is greatly apprecaited.

 

1. When users are moving their items around in the inbox
(to other folders) within Outlook, this does not reflect on the Blackberry device

2. Sometimes when deleting emails from blackberry, the changes will not synchronize back to Outlook.

3. When deleting from Outlook it won’t always synchronize
back to the blackberry.

4. Emails on the blackberry will show not read, when they
have been read in Outlook. (Seems to be for some emails, not all) This seems to
be working when reading on blackberry and it will synchronize back to outlook
as read.

5. Not able to show the Inbox folders on blackberry; would
there be an option available for this?

 

Thanks in advance,

 

Nick

New Member
Posts: 2
Registered: ‎08-14-2011
My Device: Unkown
My Carrier: Unkown

Re: Issues with email sync on BES Server 5.0

Hello Everyone,

Is there a way i can lodge a once off support ticket without having to sign up for a support contract?

 

My "Complimentary" support incident is not available when i log in...


Thanks

 

Nick