06-10-2009 11:03 AM
Hello...New to the forums. Just got 8 Blackberry users up and running on BPS 4.1. The problem I have is this:
I have two domain names configured in my exchange to receive email
All users except two use just DomainA.com email addresses. The other Two users use both DomainA and DomainB email addresses.
So when junk email for DomainA email addresses go to the junk email folder in outlook...Users do not get them in their blackberry inbox.
When junk email for DomainB email addresses got to the junk email folder in outlook....the two users get it in their blackberry inbox.
Both DomainA and DomainB for the two users goes to the same outlook client. They get junk email content in blackberry inbox for DomainB only and not DomainA...
Any ideas? Do i need to configure both domain names in BPS or something?
06-10-2009 02:28 PM
Are these 8 users all on the same Exchange Server? Same Storage Group? Same Mailbox Database?
What version of Exchange are you using? What other clients are these users using (Outlook 2007? OWA?)
06-10-2009 02:35 PM
I'm betting the messages are getting picked up by BPS before the mail is getting filtered ...
Is everyone using server-side filtering? If any client rules are in effect BPS will get the message before the client rule is used. Try the setting in the KB above; I know several people using it happily ... and a few second delay on message delivery for BlackBerry hasn't been an issue with any of them.
06-10-2009 02:41 PM
Are these users getting regular delivey of their messages or are they coming in batches / clumps?
You can use the messageflow.exe BRK tool to see if they're getting delivered via udp NOTIFY or mailbox RESCAN.
If you'd like, zip up a set of the days logs and email it to BBAndyDufresne@gmail.com. Please also make sure to include a link to this thread so I know what the message is referencing / where to respond; I'll use the tools myself and will let you know what I see.
I'll post back any relevant content removing anything personally identifiable / confidential.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-10-2009 03:26 PM
located near here
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-10-2009 03:31 PM