Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 5
Registered: ‎07-03-2008
My Device: Not Specified
Accepted Solution

Junk Mail Synch

Hi All,

 

I do not want my Junk e-mail items from outlook to synch with my blackberry phone. I have setup on the BES Pro server to only synch the inbox and sent items, however I keep getting my junk e-mail.

 

How do I stop getting Junk e-mail. Outlook is filtering the mail correctly and sending it into a junk mail folder, but it keeps showing on the BB phone.

 

The environment is Outlook 2007, Exchange 2003, BES Pro Server, note there is no desktop agent running on the PC.

 

Thanks

JB

 

 

Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Junk Mail Synch

So you have junk mail filters setup locally on Outlook client?

Can you or IT admin implement filters on Exvh server?

 

BES pro talsk to your Exch mailbox not Outlook, if filters are setup on Outlook, BESPro is grabbing message before Outlook filters them and update it on Exch mailbox. The work around is that you can implement mail delay on BESPro, this will give Outlook and Exch to update the mailbox and move messages out of Inbox and BB wont get it.

*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
New Contributor
Posts: 5
Registered: ‎07-03-2008
My Device: Not Specified

Re: Junk Mail Synch

Yes, Junk Mail Filter is in Outlook.

 

What happens if I am traveling with my laptop and the delay is not happening b/c outlook is not connected to exchange?

 

Where do I setup the delay?

 

Any reccommendation on how long the delay should be?

 

Thanks

 

Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Junk Mail Synch

let me try again:

 

dont confuse it this with your outlook, you have filters setup locally on Outlook, which filter mail after it hits your Outlook. On the contrary tjese filters should be on Exch so that exch filters junk before it hits your Exch mailbox.

 

Bu mail delay i meant you can tell BESPro to  hold on before grabbing mail from your Exch mailbox; the reason being that after you outlook filters those messages and update your Exch mailbox, the message will dissapear from your Exch Inbox  as well and Bespro will hae nothing to send to your device.

 

Butif you are travelling and your laptop (outlook) is off and those local filters wont kick in and bespro will grab the junk mail. 

*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
New Contributor
Posts: 5
Registered: ‎07-03-2008
My Device: Not Specified

Re: Junk Mail Synch

 

 

Ok thanks for your help. One last question where do I set the delay in BES Pro server to delay the mail so this way outlook can filter the exchange inbox before sending messages to the bb phone.

 

Appreciate your help as I am a newbie...

Highlighted
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Junk Mail Synch

KB00139 - Delay mail processing for an anti-virus scan
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/