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New Contributor
Posts: 8
Registered: ‎04-24-2012
My Device: Curve 8520
My Carrier: SFR

No more message sync

Hi,

 

We have a BESX 5.0.3 (Bundle 12) installed on a W2K8 R2 server, running correctly for now 5-6 months. The BESX is connected to an Exchange 2010 SP2 server.

 

Since last Friday, 04/24, 6 PM, BBY users are no more receiving emails. Nor calendars events, nor contacts. A total blackout, for all users.

 

The only coincidence we have is that we have created and affected an ABP (Address Book Policy) to all users Friday evening.

 

Now, we have stepped back, by desaffecting ABP to users, but problem persists.

 

We have installed the BES Resource Kit with the Reporting Tools, but we are unabled to understand logs and reports, and unable to find an error. How can we check the success/failure of BES to EXCHANGE ?

 

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: No more message sync

reboot BES and see if it works after.

 

Did you reboot exchange for your changes?

 




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New Contributor
Posts: 8
Registered: ‎04-24-2012
My Device: Curve 8520
My Carrier: SFR

Re: No more message sync

We have reboot BESX several times without any changes.

 

We have not yet reboot Exchange servers because there are a lot of people on them. This night...

 

However, how can we trace/debug this connection problem between BESX and EXCHANGE ?

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No more message sync

look at MAGT mAST logs and see if any errors present

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 8
Registered: ‎04-24-2012
My Device: Curve 8520
My Carrier: SFR

Re: No more message sync

Thanks for advices.

 

We have a little more infos :

1) we have rebooted all servers (1 BES and 2 Exchange CAS and Exchange mailstores); but no changes,

2) affer several reboots, we have detected that "BlackBerry Mail Store Service" refused to start, with error code 5406. We have re-filled the MAPI Profile, applying "http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB20001&sliceId=1&cmd=displayKC&d..."

3) now that "BlackBerry Mail Store Service" correctly starts, we have a lot of "MailboxManager::TestOpenMsgStore - OpenMsgStore (0x80040111)" in MAGT logs; we are currently checking that with IEMSTest.exe reports the same error. We don't know what to do now...

New Contributor
Posts: 8
Registered: ‎04-24-2012
My Device: Curve 8520
My Carrier: SFR

Re: No more message sync

We also have in Events viewer the following errors :

MailStoreExchange::RefreshGALUsingMAPI - Error in HrFindExchangeGlobalAddressList, result=0x80004005.

(eventid = 10000)

 

This could be a clue to our problems, as we have applied ABP on users mailbox (no ABP on BESADMIN account, but on the end users).

MailStoreExchange::RefreshGALUsingMAPI - Error in HrFindExchangeGlobalAddressList, result=0x80004005.
Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No more message sync

New Contributor
Posts: 8
Registered: ‎04-24-2012
My Device: Curve 8520
My Carrier: SFR

Re: No more message sync

[ Edited ]

For ABP :

- we have created 1 GAL per OU, restricted to OU objects, 1 RoomList, 1 empty AL, and 1 ABP for each OU, based on the previous objects,

- we have applied the ABP on each users,

- we have troubles on 1 OU, containing several users using BBY,

- we have nullified the ABP on these users; it seems (!!) that they have returned to Default GAL.

 

For the errors : we just have followed the KB19451, because we have discovered the 001e6602 string did not exist. But after stopping services, creating it, and restarting services, the string disappears...

 

For GC : DC are under Windows 2003, Exchange under Windows 2008.

New Contributor
Posts: 8
Registered: ‎04-24-2012
My Device: Curve 8520
My Carrier: SFR

Re: No more message sync

The KB19451 is not very clear : does the 001e6602 string value must contains the global catalog FQDN or the CAS FQDN ? In both cases, when restarting the BB Mailstore service, the string disappears...

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No more message sync

you are logged in as BESAdmin when making that change correct?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V