08-06-2008 09:56 PM
My co. recently purchased two BB devices - I used Device 1 PIN to download & install Professional server software. Device 1 never activated their device on the profesional server. I setup Device 2 on Professional and activated it. Now everything works except sending email. I get the red X everytime I send. I went through the steps to allow send as permissions for the BESAdmin account, then restart BB Router service, etc. Everything works temporarily and after a couple of hours I cannot send email again.
Is there a permission problem on Exchange 2003 or could it be that it's looking for Device 1 which I used to download professional?
08-06-2008 10:06 PM
it seems to be a permissions issue on Exch. If you chheck back on Exch AD after 2 hours, is the send as permission preset for the affected user for BESadmin? also what is the error message when you open the red x message on device.
check this link: http://na.blackberry.com/eng/support/software/send
08-07-2008 07:21 AM
As BBsingh said, it is a permissions issue.
That is why mail won't send.
08-07-2008 09:35 AM
My sendas permission was definitely being revoked so i followed up on the protected groups issue - I removed the adminstrator & domain controller rights from the acct, reset the sendas permission, stopped blackberry router for 20 minutes and restarted. So far so good - successful email sent at 1030pm and another successful at 0800 this morning.