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Posts: 26
Registered: ‎04-17-2012
My Device: Bold 9700
My Carrier: Orange UK

Received an invalid USE command

The warning below has appeared a couple of times. We have BES Express 5.0.4. The device that the user is using is a curve 9320 with software version


Event ID: 26014


Source: BlackBerry Sync Service


[SYNC-DSession] Received an invalid USE command. [Username:1]



Below are the sync logs



[46042] (10/01 21:37:07.422):{0x1ED4} [SYNC-DSession] Received 507 bytes from device. [username:1, SID=504135386, SEQ=1/1]
[46052] (10/01 21:37:07.422):{0x1ED4} [SYNC-DSession] Contain 1 record(s) and 1 command(s) from Backup.Icon Arrangement [username:1]
[46031] (10/01 21:37:07.422):{0x1ED4} [SYNC-DSession] Submit XML request to Backup connector. [username:1]
[46008] (10/01 21:37:07.438):{0xB34} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [username:1, SID=504135386, CLID=182, ECLID=12, TAG=1386, ST=20]
[46019] (10/01 21:37:07.438):{0xB34} [SYNC-DSession] DSession is finished. [username:1, SID=504135386, CLID=182, ECLID=12]



Does anyone know why it is appearing? I have seen a couple of posts saying it may be to do with auto text, but that seems to be working fine on the device.

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Received an invalid USE command

i have them on mine, I have ignored them now as my users have not complained about anything.


I have had issues with auto text restoring in the past but have not looked into it lately.


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