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New Contributor
Posts: 4
Registered: ‎12-18-2008
My Device: Not Specified

Reinstalled Professional Server - devices / users will not activate.

We reinstalled our Blackberry Professional Server last night and moved it to our company SQL server.  Since then none of the users can complete enterprise activation; However most still recieve email.  

 

I've wiped the device, deleted the user, reloaded the user and the activation either gets stuck before any percentage shows up or at 11%.  

 

I've tried turning the calendar, message, task, etc sync off.  No go.  


Have any of you run into this?  How did you fix it? 

Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: Reinstalled Professional Server - devices / users will not activate.

Try wiping device prior to activation.
New Contributor
Posts: 4
Registered: ‎12-18-2008
My Device: Not Specified

Re: Reinstalled Professional Server - devices / users will not activate.

did that, multiple times.  Thanks
New Contributor
Posts: 4
Registered: ‎12-18-2008
My Device: Not Specified

Re: Reinstalled Professional Server - devices / users will not activate.

This even happens with a brand new out of the box device.
Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: Reinstalled Professional Server - devices / users will not activate.

New Contributor
Posts: 4
Registered: ‎12-18-2008
My Device: Not Specified

Re: Reinstalled Professional Server - devices / users will not activate.

I did, and I'm still going through it.  
Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: Reinstalled Professional Server - devices / users will not activate.

Try this:

1. Remove user from BES and when prompted if you want to remove all Bb info from users mailbox select yes.

2. Wait until user dissapear from Users panding deletion tab.

3. Add user back on.

4. Wipe device again.

5. Turno on wireles, check date and time.

6. Do wireless activation again.

 

If it does not work, do steps 1-5 but try wired activation instead.

 

Let us know if it works.