06-29-2009 10:44 AM
We are considering using blackberry's at our company and I am testing one out. I am using Blackberry Professional Software for Exchange. I got everything to work for the most part, syncing and everything works. One thing that is bothering me is that the phone keeps locking and I have to enter the password to unlock it.
In the IT policy I have Password Required to False. Is there anything else that can cause this to happen?
06-29-2009 11:53 AM
Hi and Welcome to the Forums!
I'm neither a BPS nor IT Policy expert, but it seems to me that password required is exactly that...the user (in this case, you on your test device) can do something that is more restrictive than the IT policy, but not less restrictive. So, if a password exists on the device, that's not a violation of the policy, so the policy does not come into play.
Have you actually turned off the password on the device itself? And if so, is it returning all by itself?
06-29-2009 12:28 PM
What model handheld / OS?
If the password isn't required you can remove it through the options menu. The options menu differs based on your HH OS.
06-29-2009 02:28 PM
06-29-2009 02:35 PM
wiping a handheld (by default) doesn't remove the IT policy (which enforces passwords if it is forced).
Try creating a new blank IT Policy on your BES and assign that to yourself. After you've successfully received it go to the password options on the handheld and remove the password. Then move yourself back to the other IT Policy ... if a password requirement comes down, then you've got a password policy on the original policy.
06-29-2009 06:20 PM