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Posts: 1
Registered: ‎08-28-2012
My Device: Bold
My Carrier: Vivo

“The username, password, or domain is not correct. Please correct the entry”

[ Edited ]

I just instaleld a BlackBerry Enterprise Server on a Windows 2003 Server with Exchange Server 2003. Now I'm having this problem with the BlackBerry Administration Service web interface, it don't accept any login/password I input.


I already tried using it in all formats I could imagine, Username, DOMAIN\Username, username@domain.fqdn, already reviewed all the LDAP settings, I'm using the Administrator login just to make sure it wouldn't fail, but still nothing.


The log don't give me any errors, and failing to login don't add any line to the BBAS-NCC log either. I've tried every solution I could find online, even thought I wasn't getting the same error message as they were. Updated my Java and stuff, nothing helped.


This is my entire log after a restart and a failed attempt to login: http://pastebin.com/DBZtPbFR


Please help?

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: “The username, password, or domain is not correct. Please correct the entry”

Since you tried everything online and it still wont open even after a reinstall of BAS. you might have a serious problem and will require a support call.



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Trusted Contributor
Posts: 160
Registered: ‎10-02-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: “The username, password, or domain is not correct. Please correct the entry”

It looks like your logging detail is set to Informational.  This won't capture failed login attempts.


Increase to TRACE as per http://www.blackberry.com/btsc/kb00765