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New Contributor
Posts: 3
Registered: ‎10-23-2012
My Device: Bold 9900
My Carrier: MTN

Unable to login to BES Web Console

Hi all,

 

we have been facing an issue with BES Web Console and we tried alot of fixe we found online and also upgrading to BES 5.0.4 and we can't any solution to work.

 

We get the error The username, password,or domain is not correct. Please correct the entry.

 

The only error we found is in the BBAS-AS logs:

(10/23 17:41:28:949):{http-SKYCORE1.SKYCORE.LOCAL%2F172.16.0.1-3443-1} [com.rim.bes.basplugin.activedirectory.LDAPSearch] [INFO] [ADAU-1001] {u=SystemUser, t=1288} performPagedLDAPSearch problem performing LDAP operation: url=ldap://(GC FQDN):3268 base= filter=(&(objectClass=user)(objectCategory=person)(|(sAMAccountName=besadmin)(userPrincipalName=besadmin))) scope=2

 

Can you please help.

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to login to BES Web Console

I did a search on the knowledge base and came up with a lot of articles.

 

url=ldap://(GC FQDN):3268 base

 

use above in the search to possibly asist more

 

Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎10-23-2012
My Device: Bold 9900
My Carrier: MTN

Re: Unable to login to BES Web Console

[ Edited ]

Hi,

 

Did alot of searches on this already:

 

Checked besadmin is member of All Users Group

Checked DNS for stale records

Checked DNS resolution with nslookup

Added SRV recrod for ldap on port 3268

Checked Registry keys for java

Checked Registry keys for correct pointing to AD GC with fqdn

Checked hosts file

 

Any other suggestions would be welcome.

New Contributor
Posts: 3
Registered: ‎10-24-2012
My Device: None
My Carrier: None

Re: Unable to login to BES Web Console

[ Edited ]

Hello,

I have the same problem here with exactly the same error.

 

(10/24 14:50:56:802):{http-SRVBES.MYCOMPANY.INT%2F192.168.1.198-3443-1} [com.rim.bes.basplugin.activedirectory.LDAPSearch] [INFO] [ADAU-1001] {u=SystemUser, t=1566} performPagedLDAPSearch problem performing LDAP operation: url=ldap://dc.mycompany.int:3268 base= filter=(&(objectClass=user)(objectCategory=person)(|(sAMAccountName=besadmin)(userPrincipalName=besadmin))) scope=2

 

I'm using BES Express 5.0.3 (bundle 12) on a 2008 domain with 2 DCs and it used to be working.

 

I tried to:

- reboot DCs and BES server

- apply all windows updates available on both DCs and BES Server

- tried to increase log level from BlackBerry Server Configuration (Logging => Debug log level set to 4) but no other useful info is logged

 

Thanks

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to login to BES Web Console

wonder if maybe you are hitting your NSPI limits on the DC

 

NSPI connection limits when using a Microsoft Windows Server 2008 Global Catalog Server - NSPI Bind ...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎10-24-2012
My Device: None
My Carrier: None

Re: Unable to login to BES Web Console

Hi,

there's no trace of the errors described on blackberry kb on my log files.

It seems that BES is able to speak with MS Exchange without any problem.

 

So this didn't resolve for me.

New Contributor
Posts: 3
Registered: ‎10-23-2012
My Device: Bold 9900
My Carrier: MTN

Re: Unable to login to BES Web Console

Same for us, above did not solve the problem

New Contributor
Posts: 3
Registered: ‎10-24-2012
My Device: None
My Carrier: None

Re: Unable to login to BES Web Console

Don't ask me why but.... for some strange reason it started working again now.....

And I didn't reboot nor restart any service...

 

Is that magic ? Smiley Happy

 

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to login to BES Web Console

maybe AD didnt sync fast enough for your changes, 2008 wont replicated some info for 24 hours.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V