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New Contributor
Posts: 5
Registered: ‎09-24-2009
My Device: Not Specified

Windows Server 2008 r2 Standard Install with Exchange 2003

I have recently installed BES Express 5.0.2 on a Windows Server 2008 r2 Standard machine and installed the "Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1".


I know all the permissions for the "BesAdmin" account I am using are all set up correctly, because we have a working BlackBerry Enterprise 5.0 using the same AD account, but I cannot seem to browse to add any users in the BAS.


The working BlackBerry Enterprise is on a Windows 2003 box and it is talking to Exchange 2003, so I wonder if there is something else I need to do to get it working on the 2008r2 box?


I appreciate any assistnace given and thank you in advance.

Posts: 34
Registered: ‎10-07-2010
My Device: Z10
My Carrier: KPN

Re: Windows Server 2008 r2 Standard Install with Exchange 2003

Hi Challow,


the Mail Store Service is responsible for loading the GAL information of Exchange into the configuration database.


First, check if this service is running

Second, check the MAST log file to see if any errors occur


Additional information which would be helpful,

- Are you able to find the user when you specify his name or email address?

- Do you get a message when you press "Search" without specifying any user information? (it should say something like: 'The user list from the company directory has been queued to refresh'