12-04-2008 06:15 PM
12-04-2008 08:40 PM
Firstly reconcile is does not work on priority bases, BPS takes some time for this process.
-The messages that are not deleted on BB, do they delete after you use 'reconcile now' option on Messages Menu?
-how many users on BPS? are all affected by this? does read status status both ways and delete from BB to oulook works?
12-05-2008 01:21 PM
Some messages do get deleted by the reconcile now option, but the broken messages remain.
We have 15 users on our Blackberry Server. I believe the read status is working, although I do not know for sure if it works on the messages that are not getting deleted.
We tried another test on one of the BlackBerrys having this issue, we deleted all messages past last week. The BlackBerry was able to delete everything but a series of emails from Sept. We could not delete these emails off the phone no matter what we tried. I think the BlackBerry server maybe losing track on some of the emails it is pushing out. I feel this maybe a problem on all our BlackBerry phones connected to this server and that not all the users have noticed it yet.
Any suggestions would be great.
12-05-2008 01:41 PM
-Pick 2 users as test and then delete the Desktop(cimie) service book and while you are in the service book screeen push menu key and choose undelete.
-wait for 10 minutes and then do ransom tests and check.
12-10-2008 02:44 PM
Still having the same issue, I did delete the cimie and then undelete. The results were the same as before.
I think I have part of the problem narrowed down. The emails not getting deleted from one of the BlackBerry phones I can reproduce on another. If I sort my emails by sender in Outlook 2007 and then delete the group in Outlook, none of the emails deleted in Outllook will be deleted on the BlackBerry.
Any help would be great.
01-07-2009 10:16 AM
I'm having the same issue with the BB storm. Our IT team cannot figure out how to make the deleted messages on Outlook be deleted on the BB. Messages simply accumulate on the BB regardless of what happens on Outlook. Any resolution to this issue?
01-16-2009 04:05 PM
Same issue with newly installed BPS and BB Storm (BPS ver 18.104.22.168 - Exchange 2003 SP2). Email are delivered to BB instantly, but deletes from either side don't sync. Also, marking items as read doesn't seem to work either.
Has anyone resolved this? Thanks in advance.
01-16-2009 04:26 PM
06-17-2009 11:13 AM
Same problem here. Here is how I have fixed it temporarily - If I click on a message in Outlook in the Deleted Items folder, some messages start to appear that were not there before I clicked on a message. It's almost like Outlook rebuilds the index once I read a message that was in the Deleted Items folder. Once I do that, I do a manual reconcile on my storm and things seem to be fine for a while. However, it gets back out of sync relatively quickly. We have a couple of clients with the same problem.
BES version 4.1.6 mr5, Outlook 2007, Windows XP and Windows Vista, Blackberry Storm. Less than 100 users on the BES.