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Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

cannot login BAS

hi everyone,

 

I searched on many sites and posts for this issue, but i still cant find a way to fix it.

 

here's my configuration:

SBS2008R2

exchange 2007 sp updated

BAS 5.0.3

 

i can't login on BAS with AD credentials, nor with BAS credentials.

here's the end of the BAS-AS log

 

seems there's a problem between sql & java.

Can you help me with that ?

 

=====================================

Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Connection reset by peer: socket write error  at com.microsoft.sqlserver.jdbc.SQLServerConnection.terminate(SQLServerConnection.java:1368)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.terminate(SQLServerConnection.java:1355)  at com.microsoft.sqlserver.jdbc.TDSChannel.write(IOBuffer.java:1548)  at com.microsoft.sqlserver.jdbc.TDSWriter.flush(IOBuffer.java:2368)  at com.microsoft.sqlserver.jdbc.TDSWriter.writePacket(IOBuffer.java:2270)  at com.microsoft.sqlserver.jdbc.TDSWriter.endMessage(IOBuffer.java:1877)  at com.microsoft.sqlserver.jdbc.TDSCommand.startResponse(IOBuffer.java:4403)  at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:386)  at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:338)  at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:4026)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:1416)  at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:185)  at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:160)  at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeQuery(SQLServerPreparedStatement.java:281)  at org.jboss.resource.adapter.jdbc.CachedPreparedStatement.executeQuery(CachedPreparedStatement.java:90)  at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:255)  at org.hibernate.jdbc.AbstractBatcher.getResultSet(AbstractBatcher.java:187)  at org.hibernate.loader.Loader.getResultSet(Loader.java:1787)  at org.hibernate.loader.Loader.doQuery(Loader.java:674)  at org.hibernate.loader.Loader.doQueryAndInitializeNonLazyCollections(Loader.java:236)  at org.hibernate.loader.Loader.doList(Loader.java:2220)  ... 119 more (07/19 15:51:38:786):{Thread-25} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.transaction.arjunacore.lastResource.disallow] [com.arjuna.ats.internal.jta.transaction.arjunacore.lastResource.disallow] Adding multiple last resources is disallowed. Current resource is org.jboss.resource.connectionmanager.TxConnectionManager$LocalXAResource@1534052

==============================================

 

thanks for any help !

 

Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

Re: cannot login BAS

here is the complete log of my last attempt

 

 

(07/19 15:51:38:554):{Timer-14} [org.jboss.varia.scheduler.Scheduler$Listener] [ERROR] Handling a Scheduler call failed com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: Caught unhandled RuntimeException in org.jboss.ejb3.EJBContainerInvocation method findTraitLocal - could not execute query  at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:154)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:70)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.remoting.ReplicantsManagerInterceptor.invoke(ReplicantsManagerInterceptor.java:51)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:166)  at org.jboss.ejb3.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:108)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)  at org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:139)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at com.rim.bes.bas.BASRemoteExceptionHandlerInterceptor.invoke(BASRemoteExceptionHandlerInterceptor.java:128)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:217)  at org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:187)  at org.jboss.ejb3.stateless.StatelessLocalProxy.invoke(StatelessLocalProxy.java:81)  at $Proxy304.findTraitLocal(Unknown Source)  at com.rim.bes.bas.notificationmanager.NotificationListenerPollerBean.getTraitLastPkLocal(NotificationListenerPollerBean.java:1120)  at sun.reflect.GeneratedMethodAccessor636.invoke(Unknown Source)  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)  at java.lang.reflect.Method.invoke(Unknown Source)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:112)  at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:166)  at com.rim.bes.bas.BASCustomAnnotationHandlerInterceptor.execute(BASCustomAnnotationHandlerInterceptor.java:106)  at sun.reflect.GeneratedMethodAccessor200.invoke(Unknown Source)  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)  at java.lang.reflect.Method.invoke(Unknown Source)  at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:118)  at org.jboss.ejb3.interceptor.EJB3InterceptorsInterceptor.invoke(EJB3InterceptorsInterceptor.java:63)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.entity.TransactionScopedEntityManagerInterceptor.invoke(TransactionScopedEntityManagerInterceptor.java:54)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.AllowedOperationsInterceptor.invoke(AllowedOperationsInterceptor.java:47)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at com.rim.bes.bas.BASApplicationDeadlockInterceptor.invoke(BASApplicationDeadlockInterceptor.java:99)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.tx.TxPolicy.invokeInNoTx(TxPolicy.java:66)  at org.jboss.aspects.tx.TxInterceptor$Supports.invoke(TxInterceptor.java:144)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:94)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:85)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:70)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.remoting.ReplicantsManagerInterceptor.invoke(ReplicantsManagerInterceptor.java:51)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:166)  at org.jboss.ejb3.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:108)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)  at org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:139)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at com.rim.bes.bas.BASRemoteExceptionHandlerInterceptor.invoke(BASRemoteExceptionHandlerInterceptor.java:128)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:217)  at org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:187)  at org.jboss.ejb3.stateless.StatelessLocalProxy.invoke(StatelessLocalProxy.java:81)  at $Proxy184.getTraitLastPkLocal(Unknown Source)  at com.rim.bes.bas.notificationmanager.NotificationPollingScheduler.refreshPollingInfo(NotificationPollingScheduler.java:244)  at com.rim.bes.bas.notificationmanager.NotificationPollingScheduler.performPolling(NotificationPollingScheduler.java:171)  at com.rim.bes.bas.notificationmanager.NotificationPollingScheduler.perform(NotificationPollingScheduler.java:126)  at org.jboss.varia.scheduler.Scheduler$Listener.handleNotification(Scheduler.java:1251)  at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source)  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)  at java.lang.reflect.Method.invoke(Unknown Source)  at org.jboss.mx.notification.NotificationListenerProxy.invoke(NotificationListenerProxy.java:153)  at $Proxy12.handleNotification(Unknown Source)  at javax.management.NotificationBroadcasterSupport.handleNotification(Unknown Source)  at javax.management.NotificationBroadcasterSupport$SendNotifJob.run(Unknown Source)  at javax.management.NotificationBroadcasterSupport$1.execute(Unknown Source)  at javax.management.NotificationBroadcasterSupport.sendNotification(Unknown Source)  at javax.management.timer.Timer.sendNotification(Unknown Source)  at javax.management.timer.Timer.notifyAlarmClock(Unknown Source)  at javax.management.timer.TimerAlarmClock.run(Unknown Source)  at java.util.TimerThread.mainLoop(Unknown Source)  at java.util.TimerThread.run(Unknown Source) Caused by: org.hibernate.exception.JDBCConnectionException: could not execute query  at org.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:74)  at org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:43)  at org.hibernate.loader.Loader.doList(Loader.java:2223)  at org.hibernate.loader.Loader.listIgnoreQueryCache(Loader.java:2104)  at org.hibernate.loader.Loader.list(Loader.java:2099)  at org.hibernate.loader.custom.CustomLoader.list(CustomLoader.java:289)  at org.hibernate.impl.SessionImpl.listCustomQuery(SessionImpl.java:1695)  at org.hibernate.impl.AbstractSessionImpl.list(AbstractSessionImpl.java:142)  at org.hibernate.impl.SQLQueryImpl.list(SQLQueryImpl.java:152)  at org.hibernate.impl.AbstractQueryImpl.uniqueResult(AbstractQueryImpl.java:811)  at com.rim.bes.bas.traitmanager.TraitManagerBean.findTraitEntity(TraitManagerBean.java:772)  at com.rim.bes.bas.traitmanager.TraitManagerBean.findTraitInternal(TraitManagerBean.java:712)  at com.rim.bes.bas.traitmanager.TraitManagerBean.findTraitLocal(TraitManagerBean.java:157)  at sun.reflect.GeneratedMethodAccessor298.invoke(Unknown Source)  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)  at java.lang.reflect.Method.invoke(Unknown Source)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:112)  at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:166)  at com.rim.bes.bas.BASCustomAnnotationHandlerInterceptor.execute(BASCustomAnnotationHandlerInterceptor.java:106)  at sun.reflect.GeneratedMethodAccessor200.invoke(Unknown Source)  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)  at java.lang.reflect.Method.invoke(Unknown Source)  at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:118)  at org.jboss.ejb3.interceptor.EJB3InterceptorsInterceptor.invoke(EJB3InterceptorsInterceptor.java:63)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.entity.TransactionScopedEntityManagerInterceptor.invoke(TransactionScopedEntityManagerInterceptor.java:54)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.ejb3.AllowedOperationsInterceptor.invoke(AllowedOperationsInterceptor.java:47)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at com.rim.bes.bas.BASApplicationDeadlockInterceptor.invoke(BASApplicationDeadlockInterceptor.java:99)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.tx.TxPolicy.invokeInNoTx(TxPolicy.java:66)  at org.jboss.aspects.tx.TxInterceptor$Supports.invoke(TxInterceptor.java:144)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:94)  at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)  at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:85)  ... 85 more Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Connection reset by peer: socket write error  at com.microsoft.sqlserver.jdbc.SQLServerConnection.terminate(SQLServerConnection.java:1368)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.terminate(SQLServerConnection.java:1355)  at com.microsoft.sqlserver.jdbc.TDSChannel.write(IOBuffer.java:1548)  at com.microsoft.sqlserver.jdbc.TDSWriter.flush(IOBuffer.java:2368)  at com.microsoft.sqlserver.jdbc.TDSWriter.writePacket(IOBuffer.java:2270)  at com.microsoft.sqlserver.jdbc.TDSWriter.endMessage(IOBuffer.java:1877)  at com.microsoft.sqlserver.jdbc.TDSCommand.startResponse(IOBuffer.java:4403)  at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:386)  at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:338)  at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:4026)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:1416)  at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:185)  at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:160)  at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeQuery(SQLServerPreparedStatement.java:281)  at org.jboss.resource.adapter.jdbc.CachedPreparedStatement.executeQuery(CachedPreparedStatement.java:90)  at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:255)  at org.hibernate.jdbc.AbstractBatcher.getResultSet(AbstractBatcher.java:187)  at org.hibernate.loader.Loader.getResultSet(Loader.java:1787)  at org.hibernate.loader.Loader.doQuery(Loader.java:674)  at org.hibernate.loader.Loader.doQueryAndInitializeNonLazyCollections(Loader.java:236)  at org.hibernate.loader.Loader.doList(Loader.java:2220)  ... 119 more (07/19 15:51:38:786):{Thread-25} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.transaction.arjunacore.lastResource.disallow] [com.arjuna.ats.internal.jta.transaction.arjunacore.lastResource.disallow] Adding multiple last resources is disallowed. Current resource is org.jboss.resource.connectionmanager.TxConnectionManager$LocalXAResource@1534052

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot login BAS

have you tried to restart BAS service and wait 5 min, check memory levels to see if it goes beyond 100 meg?

 

what error do you get exactly when trying to access BAS?

 




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Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

Re: cannot login BAS

When i type the credentials it says:

"The username, password, or domain is not correct. Please correct the entry."

 

As you guess, i'm sure about my credentials.

 

when I restart the services, after 5 min it stands at :

 

BAS-AS.exe 643.388k java service

BAS-NCC.exe 109.576k java service

 

I checked on another server in which the BAS works fine, it appears to be the same memory values (more or less)

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot login BAS

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

 




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Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

Re: cannot login BAS

followed the kb but the registry keys are already pointing on the right jvm path

 

C:\Program Files (x86)\Java\jre1.6.0_18\bin\client\jvm.dll 

 

I changed the registry value with Xmx768m ....restarted the services (also waited 5minutes for the IIS)  and....

same issue....

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot login BAS


MaxTPS wrote:

followed the kb but the registry keys are already pointing on the right jvm path

 

C:\Program Files (x86)\Java\jre1.6.0_18\bin\client\jvm.dll 

 

I changed the registry value with Xmx768m ....restarted the services (also waited 5minutes for the IIS)  and....

same issue....



BES does not use IIS

 

 

 

KB18267 The username, password, or domain is not correct logging to BAS

 

  

KB17950 The username, password, or domain is not correct

  

 

LDAP setup issues
http://www.blackberry.com/btsc/KB18197

 

 

 




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Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

Re: cannot login BAS

Web Service.... not IIS .... my mistake.

 

KB18267: don't have this message within the logs

Do not require Kerberos preauthentication is already unchecked 

 

KB17950: neither this message

 

LDAP Setup Issue, nothing works either on a different account

 

 

Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

Re: cannot login BAS

even if I change the account in the AD Settings tab of Blackberry Server Configuration

Contributor
Posts: 27
Registered: ‎12-12-2011
My Device: curve 8900
My Carrier: proximus

Re: cannot login BAS

No more suggestions to fix this ?