Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 3
Registered: ‎11-15-2011
My Device: BES Express 5.03
My Carrier: Verizon
Accepted Solution

mapi errors

I'm new to BES so i will try to word this the best i can. I have Exchange 2010 sp1 RU5 and BESX 5.03mr1 installed on the same 2008r2 server. Until yesterday it had Outlook installed as well. I removed it last night and mail hasn't been flowing since. I have reinstalled mapi 1.21 and created a profile in blackberry server configuration.i was getting errors related to 001e6602. i have since resolved that i believe( no more errors). i am currently getting no errors in the event viewer. One of the things that i am unsure of is when i open Blackberry server configuration when i'm logged in as domain admin it shows a profile and all seems fine. When i open the same thing logged in as besadmin i get "You have a prvious version of the Microsoft Exchange Server Messaging Service. Please create a new profile". I'm not sure if i have mapi setup right or not but i feel like I've been going in circles the last several hours. Could anyone suggest some troubleshooting steps to try next.

Thanks Todd

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: mapi errors

Log in only as BESAdmin when doing BES related stuff or upgrades.

 

CDO 1.21 is not supported, use 1.2.1

 

 

 

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

 

 

 

KB15779 How to install or upgrade CDO 1.2.1


 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎11-15-2011
My Device: BES Express 5.03
My Carrier: Verizon

Re: mapi errors

Sorry I do have 1.2.1 installed.

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: mapi errors

Did you delete the REG keys as shown in the KB?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎11-15-2011
My Device: BES Express 5.03
My Carrier: Verizon

Re: mapi errors

Thanks for your help. I had done part of this from another KB article but I must have missed something.

Highlighted
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: mapi errors

welcome, glad to have helped out.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V