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Contributor
Posts: 11
Registered: ‎10-19-2012
My Device: bold touch 9900
My Carrier: MTN

my device can not access the blackberry internet security (BIS)

i have a blackberry bold touch 9900 and i was using it to access (BIS) before, when i changed my sim i did a security wipe and after that i cant access the blackberry internet security. any idea on how to restore the blackberry internet security back.

Contributor
Posts: 11
Registered: ‎07-16-2012
My Device: 9810 - 9700 - 8330 - 8100 - 7100r - 7290
My Carrier: Rogers Wireless Inc. - Bell Mobility Inc. - Telus Mobility

Re: my device can not access the blackberry internet security (BIS)

Try another wipe. Something similar happen to me, the second wipe corrected the issue.
Contributor
Posts: 11
Registered: ‎10-19-2012
My Device: bold touch 9900
My Carrier: MTN

Re: my device can not access the blackberry internet security (BIS)

i have tried it i have upgraded it from os7.0 to the new os7.1 and it is still not working can bes make it ping

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Contributor
Posts: 11
Registered: ‎07-16-2012
My Device: 9810 - 9700 - 8330 - 8100 - 7100r - 7290
My Carrier: Rogers Wireless Inc. - Bell Mobility Inc. - Telus Mobility

Re: my device can not access the blackberry internet security (BIS)

Have you checked with your carrier, maybe some options are not correctly assigned to the new SIM card.

They might forgot to put the BlackBerry Internet Services (BIS) Smiley Frustrated

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: my device can not access the blackberry internet security (BIS)

 

On your BlackBerry device, go to:

1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 




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Contributor
Posts: 11
Registered: ‎10-19-2012
My Device: bold touch 9900
My Carrier: MTN

Re: my device can not access the blackberry internet security (BIS)

am using 0s7.1 and the only thing that showed on the email accouts is enter enterprise account and enter details provided by your system administrator. what will i do

New Contributor
Posts: 9
Registered: ‎10-18-2012
My Device: Blackberry 9800
My Carrier: TMobile

Re: my device can not access the blackberry internet security (BIS)

This would appear as suggested above a classic case of your sim (as its new) been incorrectly provisioned for BIS. I would suggest that you contact your service provider to have your new sim checked that all assoicated bolt-ons have been added..

 

To verify that this is the case try what Knooty suggested above and test whether or not you can send a BBM message successfully from your device.