10-19-2012 12:55 PM
i have a blackberry bold touch 9900 and i was using it to access (BIS) before, when i changed my sim i did a security wipe and after that i cant access the blackberry internet security. any idea on how to restore the blackberry internet security back.
10-19-2012 02:20 PM
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
10-19-2012 02:38 PM
On your BlackBerry device, go to:
1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
10-20-2012 11:55 AM
am using 0s7.1 and the only thing that showed on the email accouts is enter enterprise account and enter details provided by your system administrator. what will i do
10-22-2012 10:02 AM
This would appear as suggested above a classic case of your sim (as its new) been incorrectly provisioned for BIS. I would suggest that you contact your service provider to have your new sim checked that all assoicated bolt-ons have been added..
To verify that this is the case try what Knooty suggested above and test whether or not you can send a BBM message successfully from your device.