07-19-2011 10:19 AM
I have had a call open with T-Support for this issue for months and they have never been able to resolve it. So I thought I would post here and see if anyone else ever managed to resolve this problem, that is assuming other people have had the same problem which I'm sure they have.
BES 5.0.2 MR 5 (Bundle 146)
331 users connected.
Running as a VM.
Database on SQL 2008 server.
Exchange Server 2010 Version 14.01.0270.001 - Roll up 3
Both of the above processes are using large amounts of the CPU, so as the server is constantly running at 100% causing us major problems when trying to manage th server. We are still able to get on the Administration console and activate phones albeit it very slowly. Users experience no delays in mail or services, it's more the admin side that is heavily affected.
I have spent months sending RIM loads of logs, and perfmon logs, updating to all the latest patches under the sun, on exchange and BES. nothign has worked.
We have at one stage completly rebuilt the BES server from scratch and had a QA on the server to make sure it was built to the Best practises which it was.
Still the problem continues. It went on for such a long time that I gave up on the call with RIM as it was taking half the day just to get on the server and get the logs for them to analyse.
if anyone has experienced the same issue and has resolved it please let me know what you did. If you need any more info on my system please ask.
Appreciate the help.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
07-19-2011 11:58 AM
is SQL installed on the BES server it self or do you have a dedicated remote SQL server?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-19-2011 12:01 PM
origanally SQL was on the same box, however wen we rebuilt the system we stuck the database on to an independant SQL server. It didnt seem to help.
I've heard of people building there BES enviroments using 5 servers and splitting the services across all the servers, but surely that cant be right.?
08-02-2011 04:46 AM
Win Svr 2008 R2 64-bit Virtual Machine
2 x CPY at 2.67Ghz
Disk - 50GB - 14.8GB free
I was going to stick a couple of images in but not sure how to insert them in to this text space properly.
08-11-2011 09:43 AM
yes I have killed that process, the BBAgent continues to use 30-40% CPU. While the BAS-AS process is stopped the CPU drops but once it starts up again it goes back to normal. Normal being running at around 50-60% again.
Not sure what you mean by them being on the same port? Can I seperate these processes?
08-11-2011 01:08 PM
Since this is on a VM, you have to look at the physical host to see if the physical CPU(s) is/are pegged at 100%. Just because your VM CPU is pegged at 100% doesn't mean a hole lot. You have to look at the physical box first. If the physical CPU is not pegged, then you are paging to your virtual swap file. If the physical CPU is pegged, are you pinning this VM to the CPU? Are there other VM's using this CPU or are they being affected by the physical CPU constraints? You may also have to much RAM on the VM. You have to remember that VM's operate differently than physical servers, so you have to troubleshoot a bit differently. Since this is a MS virtualized box, I would open a case with MS to see if there is some better tuning you can perform on the VM. I am not well versed on the MS Hypervisor, but with VMware there are a lot of resource tuning that can be performed.
Hope this helps or gives you a new avenue to explore.
09-19-2011 05:24 AM