Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Regular Contributor
Posts: 86
Registered: ‎07-21-2011
My Device: BlackBerry Passport
My Carrier: Globe

Activation ID could not be verified with the licensing infrastructure

Hi!

just want to ask for your help guys..

already traded BES 10 CAL to 10.1
went to blackberry account center to get the license
entered the license in BB Mgmt Studio but getting above below.

license error.jpg


Anything else should i do in blackberry account center?

 

Thanks in advance!

Regular Contributor
Posts: 86
Registered: ‎07-21-2011
My Device: BlackBerry Passport
My Carrier: Globe

Re: Activation ID could not be verified with the licensing infrastructure

anything should i do here?
error license2.jpg


Trying to select activation ID then clicking short code activation/manual activation but nothing happens..

Thanks

Visitor
Posts: 1
Registered: ‎05-17-2013
My Device: Z10
My Carrier: Swisscom

Re: Activation ID could not be verified with the licensing infrastructure

Hello 

 

I've exactly the same troubles! I think, the problem is, that the firewall-port from the BES 10.1 to https://blackberry.com/licenses isn't open on port 443. But, according the lincense guide from Blackberry, we should also been able to activate the licenses with two other methods. One is with the Host ID, and the other is file based!

 

But I was not able to use one of this two activation methods! I don't know where I could upload the file with the file based activation!

Probabely, someone else could help us!

 

 

Kind Regards

 

Mario

 

Regular Contributor
Posts: 86
Registered: ‎07-21-2011
My Device: BlackBerry Passport
My Carrier: Globe

Re: Activation ID could not be verified with the licensing infrastructure

already working

I asked our network to open 443 on our firewall to license.blackberry.com. 

Contributor
Posts: 18
Registered: ‎04-13-2012
My Device: 9790
My Carrier: vodafone

Re: Activation ID could not be verified with the licensing infrastructure

If I issue a telnet license.blackberry.com 443, the connection is succesfull (blinking cursor).

 

But the BAS-AS log keeps telling:

+++

com.rim.bes.bas.windowsaccess.windowshttpaccessor.WindowsHTTPAccessorException: Nested exception: 'WinHTTP exception occurred in function: JWinHTTP::_getResultFile, Url: https://license.blackberry.com:443/DeviceServices,  [ GetResultFile access to the URL failed]'

+++

 

This is nonsense. Using latest version BES10.1.1.

 

Please, any help?

Contributor
Posts: 20
Registered: ‎10-09-2012
My Device: BES 5
My Carrier: Rogers

Re: Activation ID could not be verified with the licensing infrastructure

[ Edited ]

Any news on this? I also have the exact same error after upgrading to 10.1.1

 

So now it seems that i can't TRIAL SWS on a production server.. so now i need to bring up a whole new server just to try out and frikin' app on an IPAD. can't run tril CAL's at the same time as Permanent CAL's??

 

looks like i will be sticking with what i have.. too much frikin trouble

Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Activation ID could not be verified with the licensing infrastructure

Same issue since yesterday on BES 10.1, my connection to the Licensing Infrastructure and Licensing Status are both green, but I can't manually Poll the licensing infrastructure and the last successful contact time was 6/24 at 4:07 am.

Can't activate new licenses. Worked just fine last week.

Maybe BlackBerry is having an issue on their side?
----------
BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Activation ID could not be verified with the licensing infrastructure

And of course, now that I've posted my message above, it's started working again. I think BlackBerry was having issues because it was down since yesterday.

I was just able to successfully activate a license, and manual polling works again.
----------
BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
Contributor
Posts: 20
Registered: ‎10-09-2012
My Device: BES 5
My Carrier: Rogers

Re: Activation ID could not be verified with the licensing infrastructure

THANK YOU SO MUCH FOR POSTING YOUR UPDATE

 

I had given up, as Daniel @ BB support told me i coudl not run trial licenses on same server as permanent ones.. Lo and behold i go try again after reading youre post... Bam!! licenses applied just fine.. 

 

Great job BB support!.. great job....

 

Regular Contributor
Posts: 86
Registered: ‎07-21-2011
My Device: BlackBerry Passport
My Carrier: Globe

Re: Activation ID could not be verified with the licensing infrastructure

My BDS has enterprise license, but UDS has trial. not sure though if BES 10.1 will accept enterprise and trial for BDS or UDS at the same time.